HypericeReviews of hyperice.com

Having used this product at a therapy location I think it will be sufficient for my needs but the customer service is awful. I was disconnected numerous times when calling, had to try 10 times before I was able to register the product on their website and am still not able to connect to my phone using bluetooth. Unable to find the chat function on the site. Altogether frustrating, especially considering the cost of this product.

I ordered through Healf, which was a great service. Product developed a fault with the zip and pump on one side. Returned and new unit sent promptly. Very happy. I love the boots which have been a game changer for my chronic knee issues. Now able to consistently exercise and get much fitter. Hyperice UK support were v helpful. Thank you Alex and William.

Ordered something well over a week ago. No indication or suggestion of when it will arrive. Go to any other company

REPLY TO HYPERICE - these are the two emails I wrote too, along with your chat function which was more successful for responses - customersupport at hypericeaustralia.helpscoutapp.com info at hyperice.com.au I have now received a refund, but all your customers are saying the same thing about your service & product generally. Not sure it is just an Australian issue. I'd love to use your products but not after this experience, wouldn't order again in case it is faulty again and I waste money and time. Extremely disappointing customer service experience. This has honestly been one of the worst customer service experiences I’ve ever had. I ordered the Normatec Go, and by the second use the unit had developed an air leak and would no longer charge. For a product priced at around $600, this was incredibly disappointing. While returning the faulty unit was relatively straightforward, the process of receiving a replacement was anything but. Communication was slow and inconsistent, with lengthy delays between responses. I was repeatedly told that a replacement had been shipped, yet no tracking number was ever provided. Each follow-up resulted in further delays — first assurances that it had definitely been sent, then promises to “check with the postal service,” and eventually an update that the item was suddenly out of stock. I’ve seen Hyperice respond to reviews saying their HypeCare support team is always available via a specific email. Unfortunately, that was not my experience. That email channel was the source of the delays and vague updates. If you’re in a similar position, the quickest responses seem to come via the online chat function. Otherwise, be prepared for a frustrating process. Good luck!

This review is for Breanna only; not Hyperice Support. Breanna 5 star; Hyperice Support via email trying to get answers:resolution, 3. Please read below. Initial person spoke with very helpful but we could not get device to work. Sent return label & mailed back massager. 2nd device had hair in box & device had white sticky stuff on it. Got return label after a bit of back & forth; mailed back only to come home & find 3rd device had been mailed to my address after communicated did not want due to all the above. Thank goodness I reached Breanna. She listened, was so kind & helpful. She gave me mailing label to return device. This is what I have been trying to do via email without getting a response. Wish you had more Breanna’s!

Amazing product supplied by UK supplier Healf. Great experience, great product. Will order different products in the future... Thanks Hyperice.

Ordering direct Hyperice Australia - take care. Ordered and paid in full then days later receive an email to advise delays in dispatch 5 weeks. Then an additional email with further 2 weeks delay. A cash grab for $$ without knowing before you finalise your cart there is no stock. Not transparent, no low stock alerts, no updates to your cart as many other retailers do. Terrible experience and they’ve not even arrived. Will be curious how warranty (if needed) will work as these delays are eating into that timeframe

Super customer service by the hyperice team [Alex], overall excellent experience.