ButureReviews of ibuture.com

This company has taken my money and is not willing to make any further contact with me inregards to fixing my hoover, I bought this item 10 months ago and guarantees are normally 12 month but take it your dragging your feet so i dont get anything or a repair and need to spend more money definitely will not recommend this company to anyone, I contact this company many times got all emails, last contact off them was 5th August which i replied to but to this day have had nothing back

Shocking customer service. The product stopped working after 12 months and despite having a 3 year warranty the company did not respond to any of the emails we sent asking for a replacement or repair. I would not recommend this company which is a shame as the product seemed ok.

i would highly recommend you to NOT get this brand at all costs. bought a jump starter that never worked and i have been trying to talk with them for almost 3months and i got no reply so far. seriously this brand seems to hate its customers

J’ai acheté un buture il y a moins de deux ans et comment vous dire … il aspire quasi plus les roues se sont meme enlevées impossible à remettre !! J’ai effectué 3 réclamations sur le site buture il y a plus d’une semaine et aucun retour de leur part en sachant que j’ai l’extension de garantie de 3 ans et que l’aspirateur n’a même pas deux ans ! Super buture !!!!

Achat d’un booster , servi 2 fois , ne fonctionne plus un an après. Changé sous garantie, mais idem 1 an après et plus de réponse du service client

Ho dato 1 stella ma dovrei darne 0,pessima esperienza ho ordinato un filtro di ricambio dell' aspirapolvere il 20 agosto,già pagato e ad oggi ancora non ho ricevuto niente dal tracciamento il mio pacco continua a fare avanti e indietro, ovviamente non rispondono alle decine di mail inviate,non comprate niente o perderete i soldi

I highly recommend staying away from this brand. I ordered a stick vacuum from them on Amazon ie ibuture and after a year the vacuum stopped worked and showed an error. I contacted buture according to the warranty page that came with the product and was told to contact I ibuture. After months of trying to have the product repaired or replaced since it was under warranty o event gave up as ibuture would not answer. I even asked Amazon to assist and Amazon could not help. I had to buy a new vacuum with a reputable name. The vacuum was for my 75 year old mother and she only lightly used it. Do not throw your money away on this brand. The product issue is one thing as things do happen however the customer service and warranty’s are very poor and deceiving.

I purchased a JR700 vacuum through Amazon and after about 16 months of very minimal use, the charger essentially caught fire while charging the vacuum. I contacted Buture to advise them of the situation; initially I was ignored, then when I chased up I was told to contact a different department and then I was told just to buy a new charger. No one has addressed the faulty product or offered an apology. I couldn't recommend based on the customer service received so far. I will amend this review if anything changes.