Poor
Based on 346 reviews
Buture2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buture is a company with nearly a decade of experience in offering high-quality vacuum cleaners, proudly serving over 5 million users worldwide. We have recently expanded our reach by selling our products directly through our website, under our well-established Buture brand.Our product range includes two main lines: vacuum cleaners and portable car jump starters. Our latest vacuum cleaner model, the VC80 Cordless Vacuum Cleaner, is a testament to our commitment to innovation, featuring advanced technology and a design that prioritizes both performance and convenience.At Buture, we are dedicated to providing our customers with reliable, cutting-edge products that make everyday tasks easier and more efficient.You can find all our products and accessories on https://ibuture.com/.If you have any questions, please contact us at [email protected].
Buture (ibuture.com) has 346 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
346 approved reviews, newest moderated first
RoseMarie V.
After 15 month of using a their cordless vacuum twice a week the battery life is about 10 minutes. Contact them many times because of the 3 years warranty. No return at all.
Mandy I.
This company is the worst. They don’t respond and never do any repairs on your broken item.
Lorena
FINGER WEG von Buture! Viel zu viel Geld für Schrott! Ich habe das Produkt direkt nach Erhalt im Thema Qualität bemängelt. Damals war der Kundenservice sehr aktiv und kontaktfreudig. Sie besänftigten meine Bedenken mit 2 kostenfreien Ersatzakkus und einer Turbodüse für Tierhaarentfernung. Ca. ein halbes Jahr später war der Motor defekt. Auch da war der Kundenservice noch erreichbar und berichtete von mehreren, gleichlautenden Kundenbeschwerden. Ich bekam also einen neuen Motor - fein. Aber wieder kurze Zeit später ein neuer Defekt am Bodenelement. Nun bekomme ich seit Monaten und nach mehrzähligen Anläufen auf diverse E-Mail Adressen keine Antwort! Alle stellen sich tot! Als Kunde bist du nun total aufgeschmissen! (KAUF über AMAZON)
A C.
Ordered a spare battery as the batteries are rubbish and do not last long, after a month of ordering the battery still no show and company did not reply to my messages, advise to others who get no reply, get your Bank to reverse the Payment which i did, My Bank gave me my payment back the next day and contacted Buture to see what they had to say, i take it they did not respond and i got my money back, stay well clear of their products.
Dona M.
I purchased this as a second vacuum for the basement. I think I used it twice. Recently tried to use and it is totally Dead. Won’t take a charge - nothing. Of course I can’t find the sales slip🤬
Karlheinz G.
seit Mai 2025 versuche ich für meinen im Februar 2025 gekauften Buture JR700 meinen Garantieanspruch geltend zu machen. Der Sauger gab nach zwei Monaten Einsatz "pfeifende Geräusche" von sich und nach weiteren 14 Tagen fiel er komplett aus. Seit Wochen versuche ich eine Ersatz-Motorlieferung oder Reparatur (mit mehreren Mails einschl. Einschaltung des Verbraucherschutzes) zu bekommen. Keine Reaktion außer ein Link wo ich etwas neu bestellen kann. Also Finger weg von dieser Firma und deren Produkte. Der Verbraucherschutz estätigte mir, dass es schwierig sei die Gewährleitung durchzusetzen, da Firma in USA registriert ist und Eigetümer in China sitzt. eim Kauf ging alles glatt aber jetzt . . . Kann nur noch einmal wiederholen Finger weg K. Geßner
DJ Desi N.
Bought a car jump start kit from Amazon and stopped working after one year. I have sent emails after emails but haven't had a response. DO NOT BUY anything from this company it is a waste of time.
customer
They offered free shipping so I ordered a 200 vacuum. Accidentally ordered a crevice tool. Got a tire compressor and car jumper in one unit. They write to say they dont ha e stock of the compressor and will send me the exact one but different brand name but still by the same company. I said ok. Then I get an email asking me to pay 200 for shipping since I'm in a northern community...I said no. Just cancel everything and refund. They refunded 198 of 403...the machine was more than 198. The compressor was 109 then the crevice tool at 25 plus taxes I disputed with my cc company. They've stopped responding to emails. They won't provide tracking info for the compressor. Just said its kn an Amazon warehouse. If I wanted Amazon I would have went to Amazon. Just terrible service and untrustworthy
