ICECARTEL.COMReviews of icecartel.com

They now include a mystery tariff fee that they do not disclose before it arrives at your door. You have to pay it or no item, and, a no return policy makes you screwed. They claim US based but ship from China, so either pay the tariff or just lose all your money. Shop at your own risk.

• I am contacting you to formally request a refund or a replacement with items that fully conform to the specifications on your website, for the items ordered from your website under Order #11868, placed on April 21st, 2025. The products are: 1. ICECARTEL 6MM VVS Cross Cuban Link Bracelet 2. 8MM VVS Cuban Link Chain and Bracelet Bundle Despite your advertising that these items are plated with 14K gold, made with VVS diamond simulants, and feature quality craftsmanship, the items I received were cheaply manufactured, arrived in generic “Made in China” packaging, and lacked any of the promised design or material quality. These goods do not reflect the branding, quality standards, or product specifications displayed on your site. This situation qualifies as false advertising and a violation of consumer protection laws, specifically: • Federal Trade Commission Act (15 U.S.C. §§ 41–58) – Section 5 prohibits “unfair or deceptive acts or practices” in commerce, including misrepresenting the nature or quality of goods. • UCC § 2-313 – Express warranties are created by factual affirmations or promises made in advertising. The failure of these goods to conform to your product descriptions constitutes a breach of warranty. In a relevant case, Williams v. Gerber Products Co., 552 F.3d 934 (9th Cir. 2008)*, the court held that even technically true statements in advertising may be misleading if the overall presentation creates a false impression. Similarly, the visual and textual representation of your jewelry creates a reasonable consumer expectation of receiving premium, high-end items — which was not fulfilled in this case. Moreover, your own ICECARTEL Warranty offers a one-time replacement for products with manufacturing defects. Given the inferior build quality and misrepresentation, I believe this policy directly applies here. I am requesting the following: • A full refund for both items, • Or a replacement with items that fully conform to the specifications on your website, • And written confirmation that this issue is being resolved. Attached are photos of the received items, packaging, and product screenshots. If no resolution is offered within 10 business days, I will initiate further action including: • Filing a chargeback or dispute through my payment provider, under the Fair Credit Billing Act, • Submitting complaints to the Federal Trade Commission (FTC) and state consumer protection offices, • And sharing my experience through public consumer forums. I hope to resolve this matter directly and amicably. Please confirm receipt of this email and provide your proposed resolution at your earliest convenience.

I place 3 orders for my birthday and DHL has misplaced my packages. They approved my refund yet Ice Cartel will not answer any email, chats or anything kind of correspondence. They literally robbed me for $1500 with no recourse. I’m about to contact the attorney general at this point.

Placed and order and it took them forever to ship, when I emailed them about it and said to just issue a refund, they said they’ve shipped the merchandise already. When I finally received the items, they were small on me and I offered to pay to have them ship me extra links, they offered a prepaid shipping label and to return the item to “‘make things right” well now I don’t have my items nor my refund. This is a SCAM!!! Be aware!!!!

Do not recommend buying. The jewelry does not come from the US, but out of cheap manufacture from China. The packaging was NOT great, I even found a different name of another buyer under the loads of package tape. Jewelry itself isn‘t packaged professionally either. And obviously you can‘t return it, cause who in China will take it back? In terms of aesthetics, the chain is really slick. But only shortly after receiving it, my Cuban Link is already loosing its plating. If you want to buy from IceCartel, please reconsider better alternatives. YOU WON‘T get your MONEYS WORTH. Please let our mistakes be a lesson for you before you make the same.

I ordered my tennis chain and I couldn't return it. The chain came from China so it's garbage and I spent a little over $1k. Don't bother and don't risk it.

So I was thinking about wearing my tennis chain necklace and I realized the gold plates already started fading. I just got this in September and only wore it LITERALLY twice. I kept in the jewelry box it came in this entire time. I just think it’s wild how it’s fading like this and I barely wore it.

I never got my earring. They claim that I changed the address, Which I didn’t. Somehow they didn’t help me with anything. I got nothing And lost $$200. They took two weeks to answer my Claims.