ICECARTEL.COM Reviews | Read Customer Reviews of icecartel.com

ICECARTEL.COM Reviews | Read Customer Reviews of icecartel.com

ICECARTEL.COM reviews

Showing 17 reviews with 3 stars · Clear filters

JaJuan Z.
Aug 11, 2026
Look forward to getting my custom piece…
Look forward to getting my custom piece the designer was quick desingn and good communication on what i want
Reply from ICECARTEL.COMAug 12, 2026
Hey JaJuan! Thank you so much for your review and for giving us such a great rating! We're thrilled to hear that you had a positive experience with us, and we look forward to your upcoming purchase of custom jewelry. Your awesome feedback and support truly motivate our team to keep improving and delivering the best possible service. Looking forward to serving you again at IceCartel!💎✨
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Will H.
Aug 6, 2026
Product is Good but Customer is Terrible.
Product was good when it arrived. No complaints but customer service/ support is terrible to non existent. I've email these companies so many times about a bracelet that was too small. Have not gotten one reply. I know you can't return it for a bigger one I understand. Reading though the site they say you can order some more links. Ok great but theres no information on how. This item was a surprise Birthday Gift so it was too small. I've finally got a response after hours on a whats app but currently still awaiting how to order these additional links. This is a frustrating process.
Reply from ICECARTEL.COMAug 10, 2026
Hey Will, Thank you so much for your purchase and for taking the time to leave us a review. We're delighted to hear that you love your piece and are happy with its quality.💎 We also appreciate you sharing your feedback with us. Your comments are valuable, and we're always looking for ways to improve both our products and customer experience. Thank you again for your support. We hope you continue enjoying your jewelry, and if you ever need anything, please don't hesitate to reach out. We're always happy to help! 🙏
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gwendolyn T.
Jul 27, 2026
Not exactly iced out!
I like the clover tennis bracelet. It actually has some bling. If I had gotten smaller stones it would have been more proportional and look better due to the clovers being so small. The heart shaped earrings and clover earrings are not sparkly or blingy like I had hoped they would. It took longer for delivery but I am glad that it is actually a reputable company. You never know what your experience will be online.
Reply from ICECARTEL.COMJul 29, 2026
Hey Gwendolyn! Thank you so much for your purchase and for taking the time to leave us a review! We're delighted to hear that you love your piece and are happy with its quality.💎 We also appreciate you sharing your feedback with us. Your comments are valuable, and we're always looking for ways to improve both our products and customer experience. Thank you again for your support. We hope you continue enjoying your jewelry, and if you ever need anything, please don't hesitate to reach out. We're always happy to help! 🙏
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Ryan L.
Jul 21, 2026
Would give 5 stars but haven't received…
Would give 5 stars but haven't received my stuff yet but customer service has been a1 can't wait to see the product
Reply from ICECARTEL.COMAug 17, 2026
Hey Ryan, Thank you for your purchase and for leaving us a review! We’re thrilled to hear you had a great experience with us. 💎 Your feedback is important to us as we strive to improve. If you need anything, please don’t hesitate to reach out. Enjoy your jewelry! 🙏
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customer
Jun 25, 2026
Slow shipping, nice jewelry box
The jewelry box itself is very nice. It is heavy duty, nicely built, and an attractive design. The star loss is a result of the shipping. The website stated that the item would ship the same day and it did not. I ordered it on Monday, but it didn't ship until Thursday. Then, we received the item the following Tuesday. Other than that, it is a nice quality box.
Reply from ICECARTEL.COMJun 25, 2026
Hey there, Thank you for your purchase and for taking the time to leave a review. We’re really glad to hear that you’re happy with the piece overall and loved the quality. 💎 We appreciate you bringing up this matter to our attention. Rest assured that we are continually working to grow and improve our services. Thank you so much for your support, and hope you continue enjoying your jewelry. If you have any questions, we’re always here to help. 🙏
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Asa R.
Jun 17, 2026
Good quality, customer support lacking
So yeah, the order was correct sizes and all. Noticed a flaw in one of the black diamonds but nothing to make a fuss about. Pieces are beautiful and well crafted. Super sparkly. However, the customer support is lacking. I ordered an 18inch. Little too tight for my liking. Emailed about more clasps. Given a response about 4-5 days later. I responded back. Have yet to hear and it has been almost a week. Kind of lacking in that department.
Reply from ICECARTEL.COMJun 20, 2026
Hey there, Thank you for your purchase and for taking the time to leave a review. We’re really glad to hear that you’re happy with the piece overall and loved the quality. 💎 We want to let you know that our team continues to strive to improve and offer the best service to our customers. We hope to provide you with a better experience next time you shop with us. We appreciate your support and hope you continue enjoying your jewelry. If you have any questions, we’re always here to help. 🙏
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tieb T.
May 18, 2026
for the price all good but only thing…
for the price all good but only thing mossaitte should pass diamond tester but mine dont
Reply from ICECARTEL.COMMay 20, 2026
Hey there, Thank you for your purchase and for taking the time to leave a review. We’re really glad to hear that you’re happy with the piece overall and feel it offers good value. Just to clarify one thing - the item you purchased is a CZ (Cubic Zirconia) piece. While CZ is a great-looking stone, it will not pass a diamond tester the way Moissanite does. That’s why your piece is not testing positive on a diamond tester. Our Moissanite jewelry is different - Moissanite stones are designed to pass standard diamond testers, and all Moissanite pieces we sell will do so. We appreciate your support and hope you continue enjoying your jewelry. If you have any questions, we’re always here to help. 🙏
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Mark S.
Apr 20, 2026
The watch box was torn on the inside
The watch box was torn on the inside The watch itself is awesome
Reply from ICECARTEL.COMApr 21, 2026
Hey Mark, we're glad to know you loved the watch! If you need assistance with anything, feel free to reach out to us. We are always glad to help. ✨💎 See you at IceCartel!
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