Austin M.
Product was great for two months
Product was great for two months. Heater broke super quickly and customer service was terrible. Still haven't gotten a replacement heater despite having a warranty.
Reply from icedragonclubJun 19, 2025
Dear Austin Thank you for taking the time to share your feedback. We sincerely apologize for the delay in responding to your email and for failing to promptly address the replacement of your damaged steamer. In order to resolve this immediately, please reply with your order number. We will process your replacement urgently. Your experience indicates that our internal procedures need to be improved. We are actively working on this and are striving to prevent such incidents from happening again. We value your business and the opportunity to regain your trust. Thank you for holding us accountable – it helps us improve. Thank you for your patience. The IceDragon Team