Great
Based on 416 reviews
ICEPURE4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
416 approved reviews, newest moderated first
Clark R.
The icemaker works well and makes good ice. It is a bit disappointing that you cannot flip a switch to stop the icemaking but keep the existing ice from melting. I had to rig a piece inside of it to make that work. Otherwise, it is constantly running and is too loud for residential use.
Howard O.
Initially it worked great but after just 3 months the water is getting bad again. I’m disappointed in the longevity of the filters vs the cost of filters .
Alice B.
Easy to install ! Great product.
Jason B.
The product didn’t work so I packaged it up along with my invoice and all necessary paperwork, including proof of purchase I I paid eight dollars to ship it back and waited for my $16 credit back to my account and never received it. It’s been over a month. Not good business in my opinion.
Reply from ICEPUREFeb 28, 2026
We’re very sorry for the frustration this has caused. We didn’t receive prior contact regarding this return, which is why the refund wasn’t processed. Our customer service team has now been notified and will reach out to you directly to review the return details and resolve the refund as soon as possible. Please rest assured we’ll work with you to get this sorted out.
Manal
I was very hopeful that this product will fix the filter alignment, it did not! We followed the instructions and the filter head did not turn at all. I would not recommend.
Reply from ICEPUREFeb 28, 2026
We’re very sorry to hear about your experience and apologize for the inconvenience. Our customer service team has been notified and will contact you directly to help resolve this issue. Please keep an eye on your email, and feel free to reach out if you need anything in the meantime.
annoymous
Fair price and speedy shipping and delivery.
Elliott A.
FANTASTIC CUSTOMER SERVICE ! I was shipped 2 instead of 3 frig filters. Someone had obviously pinched the third one. Emailed customer service, and they gave me several options. Additional filters were sent, received, and I am a very happy customer who will continue to order again in the future! Wonderful company !
Kathi in T.
I had a hard time communicating with them. It took much longer to receive my filters than it said it would on the site.
Reply from ICEPUREFeb 28, 2026
We’re sorry for the inconvenience and frustration this caused. We appreciate your feedback and are working to improve our communication and delivery experience. Thank you for your patience.
