Great
Based on 416 reviews
ICEPURE4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
416 approved reviews, newest moderated first
Sagar J.
I expected the product to arrive like after a week or two… was less then 48 hours later. Was amazing. The machine works great, i definitely use the ice maker / crusher more then just getting water but then the ice cold water thats always available. I definitely drink way more water now that ever before which is what i needed.
Jacqueline B.
I contacted customer service about my filter that was sent cracked and they sent the refund with no problems! Few questions, quick response and very well handled thank you Aurora for your great help in making the process easy as possible!
Chris
I purchased a four-pack of ICEPURE water filters for a GE refrigerator from Amazon. The filters arrived the following day and the packaging was perfect. Upon inspection, however, there was a minor issue with one of the O-rings on one of the filters which may or may not have presented a problem. Either way, I did not want to take a chance with a water leak. I sent an email and photographs to ICEPURE customer support at the address indicated on the packaging and received a response from Aurora at ICEPURE within 12 hours. I initially asked that a replacement O-ring be sent but I also understood that, logistically, that might not be possible. In the first response, Aurora offered to refund the cost of one filter in the four-pack. I accepted the offer and the refund was posted to my account the following day. Additionally, the filters are of high quality with perfect fitment and a great seal. The customer support offered by ICEPURE Filters is simply outstanding. Thank you, Aurora!
Nestor David Benegas R.
The ice from the machine is very good, and I like the hot water for making coffee in the mornings. The customer service is very friendly. It's a good quality machine. Highly recommended.
Tony
Placed an order for water filters and we actually ordered the incorrect units. Icepure resolved the issue quickly and easily. Aurora in CS was awesome. Thanks
Gaydonne N.
I purchased the ICEPURE 5-in-1 Bottom Loading Water Dispenser with Ice Maker in May 2025 and I love it. I have had a different brand in the past and the ICEPURE is by far my favorite. The customer service is great, kind and very responsive. You can’t go wrong with this machine.
John S.
Great price and fair shipping time same as lg filter shipped by manufacturer
Richard
Aurora was so very helpful in solving my problem with a broken collet. I have Icepure filters in all my six sunks in our new home. As a retired Civil and Environmental Engineer I believe their product is the best for cost and ease of installation. RT
