Great
Based on 416 reviews
ICEPURE4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2014, ICEPURE aims to transform residential plumbing systems and make high-quality, filtered water accessible in homes across America. Using cutting-edge reverse osmosis technology and contaminant-removing filters, our water purification solutions are 100x more effective than simple pitchers or faucet attachments. We develop user-friendly yet technologically sophisticated products, with conveniences like tankless machines, low-maintenance filters, and monitoring apps.With ongoing R&D focused on the next generation of water safety and environmental health, ICEPURE is paving the way for smarter homes and a sustainable future.
ICEPURE (icepurefilter.com) has 416 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
416 approved reviews, newest moderated first
Hayden S.
Filter didn’t work, return process took longer then it should’ve.
Reply from ICEPURESep 25, 2025
We’re very sorry that our product and service did not meet your expectations. We will work to improve and provide a better experience in the future.
Thomas B.
The product never arrived. Shipping company said it had been lost. I contacted the manufacturer by email as directed. Icepure never even responded to my email as they had promised to do within 24 hours.
Reply from ICEPURESep 19, 2025
We sincerely apologize for the inconvenience caused. I have forwarded your issue to our after-sales support team, and they will be contacting you via email shortly. Please kindly check your inbox (and spam/junk folder just in case). Thank you for your patience.
LLZ
I live in Mission Viejo, California. I have very high calcium and mineral deposits in my water from the Moulton Niguel Water District. I have a one year old LG refrigerator with a LG water filter inside the fridge. I was getting white residue in my ice cubes so I bought and installed your unit. It has made very little difference in the ice and water. It still has white particles in every piece of ice and leaves a residue wherever it's water sits. I'm very disappointed. I use a GE two filter system on my sink water and it works fine in eliminating deposits. I don't understand why your system doesn't work.
Denise
Following up on items ordered to confirm quantity was correct
Maria S.
I had a mixup with delivery and the Iris in customer service was incredibly responsive and helpful. Great company, so refreshing to interact with actual humans concerned with the quality of the products they sell in this day and age.
Joe K.
I purchased one of their three-in-one water coolers with a ice dispenser. And 9 months after purchase the ice maker stopped making ice.. still under manufacturer's warranty. The manufacturer doesn't want to do anything to fix it.
Reply from ICEPURESep 12, 2025
We’re very sorry for the trouble with your water cooler. Our support team will contact you directly to resolve this. Thank you for your patience and understanding.
Melissa Sweeney A.
Thank you for this tool! I didn't have to spend $90 and rip apart my refrigerator to put a new housing unit in for the filter. We appreciate you so much!
Leonard S.
The faucet on my reverse osmosis system had developed a leak after three years. Aurora at Icepure customer support responded to my concerns, and has promised to send me a replacement. Her response was timely and efficient. So far, so good! When I receive and install the new faucet, I will post another review.
