ICOICEReviews of icoice.com

Reply from ICOICEMay 4, 2026

Dear Andrea, We’re so sorry you received the wrong colors.We understand your frustration.😔😔 Our customer service team has already reached out to you via email and is ready to help resolve this for you as quickly as possible. Please kindly check your inbox (and spam folder just in case) and reply when you can, so we can make this right for you 💛

Reply from ICOICEJan 22, 2026

Hi Jazzi, we’re really sorry for the inconvenience 😔💔 Our customer support team has already sent you an email and will make sure this issue is properly resolved for you. Thank you for your patience and understanding — we’ve got you covered 💕✨

Reply from ICOICENov 27, 2025

Hi there, thank you for taking the time to share your experience with our purple snowflake lenses. We’re glad to hear that you found them comfortable and easy to wear, but we’re very sorry that the shading affected your vision. Your comfort and safety are extremely important to us. This specific design has a highly pigmented color effect, which can appear darker for some wearers depending on lighting and eye color. We truly appreciate your feedback — it helps us continue improving. We’d love to make this right for you and help you find a lighter, clearer option that still fits your style. Please reach out to us through customer support, and we’ll be happy to assist you with a suitable solution.

Reply from ICOICEJul 23, 2024

Dear Valued Customer, Thank you for sharing your feedback with us. We deeply regret the inconvenience you have experienced with your recent order and the way your issue was handled by our customer support team. Firstly, we apologize for the defective contact lens you received. This is certainly not the standard of quality we strive to maintain. We are committed to ensuring that all our products meet the highest quality control standards. We also apologize for the unsatisfactory resolution offered by our customer support team. This does not reflect our commitment to customer satisfaction. To rectify this, we would like to offer you a complimentary replacement pair of contact lenses with free shipping. We hope this solution meets your expectations and helps restore your confidence in our brand. Please reach out to our customer service team at your earliest convenience to arrange for the replacement: Email: [email protected] Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding. We are committed to improving our products and services based on your valuable feedback. Thank you for giving us the opportunity to make things right. Best regards, ICOICE Customer Service Team

Reply from ICOICEJul 15, 2024

Dear Valued Customer, Thank you for taking the time to share your experience and provide valuable feedback. We deeply value your health and satisfaction and are truly sorry to hear about the issues you encountered with our product. Firstly, we sincerely apologize for the blurry lenses you received. This is not the experience we aim to deliver. To better address this issue, we would like to gather more information and offer you a return or replacement service. Regarding the prescription verification concern, we understand the importance of this step for ensuring eye health. We will immediately review and improve our order processing procedures to ensure all customers can easily verify their prescription information during purchase. For the discrepancy between the shipping location and the manufacturing origin, we will work on enhancing the transparency of our supply chain to ensure every customer has a clear understanding of the product's origin. We kindly invite you to contact our customer service team to provide more details so that we can assist you further. You can reach us at: Email: [email protected] Thank you once again for your feedback, which is crucial for us to improve our products and services. We hope to have the opportunity to provide you with a better experience in the future. Best regards, ICOICE Customer Service Team

Reply from ICOICEApr 28, 2024

We are sorry to hear about your dissatisfaction and the concerns you have raised. We take these matters seriously as we strive to provide safe and reliable products to our customers. We would like to clarify that our products meet the necessary quality standards and regulations. All ICOICE Contac Lenses are FDA APPROVED. As an international company, we ensure compliance with the respective regulatory bodies in the countries we operate in. We source our products from reputable manufacturers and conduct rigorous quality control procedures. We understand the importance of transparency and accurate information provided to our customers. We appreciate your feedback regarding our website and reviews, and we will take it into consideration to improve our communication and ensure clarity regarding our product approvals. If you have any specific concerns or require further assistance, please reach out to our customer service team. We are committed to addressing any issues and providing a satisfactory resolution. Thank you for bringing this to our attention, and we will continue to prioritize the satisfaction and safety of our valued customers.