Excellent
Based on 681 reviews
IDShield4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m
IDShield (idshield.com) has 681 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 51 reviews with 4 stars · Clear filters
customer
Brenden was most helpful in guiding me to locate downloaded malware. However, the hackers must have dropped malware in other places. I unplugged my desktop and Wi-Fi for now. Thanks.
Reply from IDShieldApr 2, 2024
Thanks for the review. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual activity so you can take action the moment it happens. Thanks for being a valued member.
Phylis M.
I was concerned that another person in another state had a full name and age???
Reply from IDShieldFeb 26, 2024
Phylis, thanks for the review. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual activity so you can take action the moment it happens. Thanks for being a valued member and for sharing your experience with us.
customer
The associate understood my problem and was able to advise me on ow to correct it
Reply from IDShieldFeb 19, 2024
Thank you for the positive feedback. We love hearing from our valued members. When you need help, IDShield is here.
customer
Lady was very polite and helpful Don't remember her name.
Reply from IDShieldFeb 19, 2024
Thanks for the five-star review. We are pleased to hear about your positive experience with our team. Thanks for being a valued member and for sharing your experience with us.
customer
Communication about what was bothering me.
Reply from IDShieldFeb 6, 2024
Thanks for the review. We love hearing from our valued members. We are happy to hear that our team is providing you with excellent service. Thanks for choosing IDShield.
customer
I still don't know if I am at risk. Probably would be better if someone checked back in with me and looked over what steps I've taken. A follow-up if you will.
Reply from IDShieldJan 23, 2024
Thank you for bringing your concern to our attention. Our dedicated IDShield Member Services Team is ready to help follow up and provide any additional information that you need. Please get in touch with them at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. A member of our team will be happy to assist you.
Stephen M.
Great to work with. I don’t understand their credit scoring but still a great service.
Reply from IDShieldJan 9, 2024
Stephen, thank you for the review. We are happy to hear that you are happy with the service. If you need further assistance understanding the credit scoring, our Member Service team would gladly help. You can reach them at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team and IDShield Consultants is just a tap of the app away. Thanks for being a valued member.
customerAlbert C B.
helpfull employees but disapointrd in attonery involvment. very unhelpfull
Reply from IDShieldSep 5, 2023
Thank you for your feedback. We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact IDShield Member Services at (888)-494-8519, via chat at www.idshield.com between 7-7 CST Monday-Friday or via our IDShield app, where assistance from our Member Services Team is just a tap of the app away.
