www.iElectrica.comReviews of ielectrica.com

When I got the confirmation call that the order was ready to ship, I was told that insurance would add 6.5% to the cost. After I gave the ok and the additional cost was added I was told that it was white glove delivery cost. The advertised cost included free shipping. I would like to have given 5 stars, but deception is deception. Honest communication is a better route. If I had been presented with the white glove service in the beginning I would have chosen it. But I feel honesty was not a priority. Sale add-ons was more important.

Ordering the TV was great. TV was suppose to be delivered 10/28/16 it didn't come so I called delivery company Echo to find out where the TV was on 10/31/16. They said the person I needed speak too wasn't there and they would have him call me the next day. It didn't happen, so here I am on the phone again waiting for to talk to someone after 20 minutes on the phone they said the TV will be delivered tomorrow 11/3/16.

Great service

I found the best reputable dealer price for the Samsung 65" 4K TV with ielectrica. While their website indicates they generally ship in 24 hours, they did not in my case. I emailed them in the afternoon of the 2nd business day, but never received a response. I called on the 3rd day to see what the holdup was. I was told they could not ship until they got my approval on the $159 shipping insurance fee. I reluctantly agreed and they shipped that day. The product was received a week later in good condition. The free shipping is a gimmick as the "insurance" charge appears to be the cost of shipping, so the price is no where as competitive as it appears. In addition, I emailed their customer service on another matter and never received a response, so don't bother trying to communicate by email.