ikonpass.comReviews of ikonpass.com

Bad customer service I was charged twice for my pass, and getting a refund was a huge hassle. I spoke to three agents who I guess forgot to process the refund. Not great.

I need knee surgery come to find out soon after buying a pass, then I was hit with a 50k tax bill this year and trying to recoup funds and plan for a comeback the following year but Ikon, aka Alterra, is unwilling to provide a refund just a couple weeks after purchase, even though passes aren’t delivered for many months. The organization doesn’t care about you, local ski mountains, or anything but profits, just another monopoly in the making so it’s easy to get sucked into their business model, akin to Amazon. What happens when there are no other choices and they start reeling back quality? the only way to fight something like this is at the individual level, make the right choice and just pass on Ikon.

Very poor customer support. I wanted to defer my pass until next year. Could not get through on phone or find on website. Sent an email asking about the program. Email was answered a week later. Had the date on December 14th to defer.That is great except I got email on the 19th and they would not honor deferral. Will be buying EPIC pass next year!