Excellent
Based on 268 reviews
Image Pointe4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Image Pointe provides USA and Union Made apparel and promotional products to organizations all over the United States.
Image Pointe (imagepointe.com) has 268 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
268 approved reviews, newest moderated first
Heather M.
Great customer service and the products look great!
Reply from Image PointeJun 16, 2026
Thank you for your amazing review! We're glad we could provide great products and great customer service experience! We sincerely appreciate your support!
Mike, L.
Ryan Mahoney got the product we wanted to us on time.
Reply from Image PointeJun 16, 2026
Thank you for your 5-star review! We're happy to hear that you were satisfied with our customer service experience! We will let Ryan know about this review!
LU
Start to finish, a great all-around experience. New Vendor for us here at Local Union 570. Matt and his team were on it. Couldn't be happier with the experience as a whole. A++++++
Reply from Image PointeMay 22, 2026
Thank you for your kind review! We always strive to provide the best customer experience! We are happy you had a great all-around experience! Thank you for supporting UNION-MADE!
Shane M.
Matt Davis was very responsive and patient with us through the order process, was delivered by date needed, and the shirts were nicely printed
Reply from Image PointeMay 20, 2026
Thank you for this positive review! We are thrilled to hear you had great experience working with Matt! He is very knowledgeable and responsive! We will let him know!
customer
Shirts ended up being late due to a couple sizes being out of stock. Good quality, just a minor inconvenience and may be a supplier issue not a company issue
Reply from Image PointeMay 20, 2026
Thank you so much for your thoughtful review. We know delays are never ideal, and we truly appreciate your patience and understanding when those sizes went temporarily out of stock. Our commitment is always to communicate promptly when delays arise and to resolve them as quickly as possible. We’re so glad the shirts met your expectations on quality—that’s always our top priority—and we’re grateful for the opportunity to work with you. Thank you for supporting UNION-MADE!
customer
Took 4 months order still isn't 100% complete, poor communication. Poor structure for atart to finish ( to many hoops to jump through to complete the order)
Reply from Image PointeMay 19, 2026
Hi, Thank you for your feedback. We’re very sorry to hear you’ve been frustrated with your experience. We take order timelines and communication seriously, and this is not the standard we aim to deliver. We’d appreciate the opportunity to better understand what happened and work toward a resolution. If you are open to this, please reach out to [email protected] and reference your Trustpilot review. That will ensure we get to the right person and allow us to review the details of your order appropriately.
Jamie
We always receive EXCELLENT customer service from Mel! Although our requirements can be challenging to manage, Mel is consistently supportive and goes above and beyond to meet our needs. She is extremely knowledgeable regarding all the products we have ordered. We truly appreciate her hard work and dedication.
Reply from Image PointeMay 19, 2026
Thank you for your review! We're delighted to hear you had excellent customer service with Mel! We will let Mel know about this. We look forward to working with you again!
TEAMSTERS LONG B.
Mel has been great through this transaction. Always verifying everything, letting me know to reach out with any changes or questions. Always giving me updates on the status of the order before having to ask. It was a pleasure working with her!
Reply from Image PointeMay 20, 2026
Thank you for this amazing review! We appreciate you taking your time to recognize one of our amazing sales reps, Mel! We will let her know about this! We look forward to working you again!
