Excellent
Based on 266 reviews
Imagine Cruising USA4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2011, we’re an award-winning travel company with offices worldwide, specializing in premium cruise vacations. Our carefully crafted journeys pair luxury cruises with immersive tours, iconic rail expeditions, exclusive events, and stays in world-class hotels. Designed by our in-house experts with exceptional care and attention to detail, every vacation delivers unique adventures, unforgettable moments, and lasting memories—offering so much more than just a cruise.
Imagine Cruising USA (imaginecruising.com) has 266 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 233 reviews with 5 stars · Clear filters
Pat C.
Jonathan worked with me and my party for several weeks. He provided a wealth of information about the trip. We appreciate his help!
Reply from Imagine Cruising USASep 9, 2026
We're so happy to hear that Jonathan provided such helpful information for your trip. We appreciate your kind words!
Barbara M.
I've been wanting to go to Japan for awhile but my husband was hesitant until he saw this offer. We like the combination of land and cruise to see all the sights. The price was perfect. Sebastian was excellent and patient in answering my many questions and so polite. We are looking forward to our trip in March 2027. Thank you Sebastion.
Reply from Imagine Cruising USASep 4, 2026
We are so happy to hear that our offer helped make your Japan trip a reality! We are delighted that the combination of land and cruise, along with the price, met your expectations. We appreciate you highlighting Sebastian's excellent service and patience. We look forward to welcoming you in March 2027!
Michael P.
So far all that’s been discussed has happened. Sebastian has been great to work with considering we don’t leave for Japan cruise followed by China land tour; 25 days total, until March.
Reply from Imagine Cruising USASep 3, 2026
We're glad to hear that everything has been progressing smoothly with your upcoming Japan cruise and China land tour. We appreciate you sharing your positive experience.
Patricia M.
Our sales agent, Zane Rusinowski, was fabulous in every way. He spent about three hours with us answering all of our questions, assisting us to make good decisions, and setting up all of the details of our 'bucket list' trip, the Ultimate Australia & New Zealand All-Inclusive Rail Journey & Luxury Cruise. Zane made the booking process enjoyable and thorough as well as reduced any anxiety we had about such a big purchase. We can hardly wait to go!
Reply from Imagine Cruising USASep 2, 2026
We are so pleased to hear about your wonderful experience planning your "bucket list" trip. It truly makes our day to know that Zane provided such thorough assistance and made the booking process enjoyable, alleviating any concerns you had about such a significant purchase. We are delighted you are looking forward to your Ultimate Australia & New Zealand All-Inclusive Rail Journey & Luxury Cruise!
Ft Myers P.
I had great service from Ferdinand. He listened to my requests for making flying arrangements, after a few minutes, he called back with 3 options. Selection was easy and booking and deposit processed efficiently.
Reply from Imagine Cruising USASep 1, 2026
We are so pleased to hear that you had such a positive experience! It's wonderful to know that Ferdinand listened to your requests and efficiently provided you with excellent options for your flying arrangements.
Marv C.
Zane was very nice, explaining everything about the Cruise answered all our questions. We understood everything about the payments and what to expect.
Reply from Imagine Cruising USASep 1, 2026
We are so pleased to hear that everything about your cruise was clearly explained and that all your questions were answered. We appreciate you sharing your positive experience!
Suzanne Williams C.
Ferdinand was very friendly and helpful when booking our flights.
Reply from Imagine Cruising USASep 1, 2026
We're delighted to hear that Ferdinand was friendly and helpful in assisting you with your flight booking. Thank you for sharing your positive experience!
Cathy S.
Jonathan's responsiveness to both phone calls and emails was impressive and greatly appreciated. He answered all our questions and even anticipated a few with ready information.
Reply from Imagine Cruising USAAug 31, 2026
Thank you for your fantastic review! We are so pleased to hear about your positive experience and appreciate your kind words regarding the responsiveness and helpfulness of Jonathan. We're glad we could provide you with all the information you needed.
