SmartCruiser.comReviews of smartcruiser.com

BE AWARE - they charge $50 for booking cancellation fee as there are no other company doing that except them and they did not even mention it when you book.

Update: Smartcruiser admin reached back out today and rectified the issue with a solution that was satisfactory. We appreciate that they re thought their decision; they showed that they really do care about their customers and customer retention. And that is why I changed my review from 3 to 4 stars. We have cruised with Smartcruiser for over 10 years and never had the issue we had til this past cruise. We have had missing onboard credit in the past, would call and the issue would be rectified. This most recent cruise in June which was a big family cruise so multiple rooms were booked through them. Two rooms in our party were missing partial onboard credit which we emailed out TA. We were advised by their admin/ account department it was called in but did not know when NCL would post the rest. Let's just say it never posted and from the correspondence from smartcruiser they were trying to convince me that the amount we received was correct though it did not mirror the amount that was advertised and what showed in our paperwork when we booked. We currently have one booked with them in 2024 which will be our last since they don't believe in honoring what they advertise and what their documentation shows what is owed when book.

J'ai réservé et payé entièrement une croisière ce matin. J'ai reçu la confirmation et en regardant les détails du prix j'ai vu que le prix a augmenté de $50 et que je devais $50 de plus.J'ai communiqué avec eux pour savoir ce qui se passe,ils m'ont dit qu'ils ne savent pas et que je peux annuler la croisière SINON j'aurai à payer le $50. J'ai répondu que je n'avais pas à payer $50 pour leur erreur alors j'annule m'a croisière et j'en achète une autre avec une autre agence. Ils m'ont répondu qu'ils m'ont envoyé une autre confirmation sans le $50 et sans explication ni aucune excuse. Je peux dire pour le service à la clientèle, ils en ont à apprendre et à l'avenir je vais acheter ailleurs.

Jennifer is an absolute gem in the world of travel agents! From the moment I contacted her, she provided exceptional customer service. Not only did she patiently explain the nuances between various cruise ships to Alaska and their demographics, but she also explained how to maximize our onboard credits once we set sail. Her genuine care and passion for her clients set Jennifer apart. She didn't just give us a suite; she ensured it was extraordinary, fulfilling my 80-year-old mother's dream. She is an “Angel from Heaven.” In a world where personalized service seems increasingly rare, Jennifer shines brightly as a beacon of excellence.

Kim is so friendly and knowledgeable about all things travel. She stays one step ahead and makes our travel so smooth and stress free. She is an exceptional employee and I will be her customer forever.

Kim is our TA for many years now and we hope that she will be also for many years to come. She is very professional, responses very fast to our mails and above all - very nice. We've recommended her to many of our Israeli friends!

We have used Smart Cruiser for many years and had wonderful reps. Our recent rep, Kim, is helpful answering questions, responding quickly and giving us great deals. We have recommended Smart Cruiser to family and friends.

Kim is knowledgeable, quick, and friendly as she has helped us through the years with cruise bookings. I would recommend her to anyone looking for added value in using a travel expert.