Excellent
Based on 245 reviews
SmartCruiser.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10 reviews with 3 stars · Clear filters
Vantara
I am not very satisfied with your assistance. Not very friendly!
Reply from SmartCruiser.comFeb 9, 2020
Thank you for your feedback. We are disappointed to read we have not met your expectations. We pride ourselves on providing great service and value. Someone from our team will reach out to you directly.
Arnold
When we became aware that our cruise had lowered the prices. I called to see what Smart Cruiser could do to help us. I spoke with an agent that said there was nothing they could do. I then asked to speak with a supervisor, who said she would see if there was anything Smart Cruiser could do to help us. She said she would be getting back to me in a day or two. I never heard back from her. Very poor service. If the supervisor replied, please post that email. I do not believe it exists. As I have already stated, the supervisor never responded to me. This email from the agent was before I had spoken to the supervisor.
Reply from SmartCruiser.comNov 16, 2019
Thank you for your feedback. It's always our priority to ensure guest satisfaction on service items within our control. Final payment for your cruise was due in August by cruise line policy. When you reached out to us in September regarding a new promotion the cruise line was having, we did contact the cruise line on your behalf. However, per the cruise line, the new offer could not be applied to previously made reservations. The offer was only valid on new reservations. Since we were past the final payment due date and within the cruise line's penalty phase, we could not cancel and rebook you with the new offer as this would have not been in your best interest. We have a record of the email sent to you with the cruise line's response to our request. Our apologies if you missed this important communication. While we do provide an enhancement directly from us with each reservation, we are still bound by the cruise line policies with regards to their promotions. We are sorry you missed our follow up to your request. Happy to provide you with the email that was sent to you on Sept 10th at 12:42 PM. We have no reason to misrepresent ourselves. The cruise line would not allow us to apply the promotion to your existing booking. The new promotion was for new bookings only. We have to follow cruise line policies. However, we did offer you extra value and provided you with extra value of $175. From: "[email protected]" <[email protected]> Sent: Tuesday, September 10, 2019 12:42pm To: [email protected] Subject: Gratuities promotion Hi Mr. Bowman, I have word back from my Manager that we can not add the gratuities perk onto your booking. It was for new bookings only and began 9/9/19. I'm sorry that it wasn't available at the time of your booking but, I do believe with our onboard credit of $175 that we are still very competitive with any other agency current offer. My apologies that you feel slighted by this process and hope that we can continue to be your agency of choice going forward. Jenn Jenn Zito Cruise Sales Agent Palm Coast Travel / SmartCruiser.com 4800 N. Federal Highway, Suite D-200 Boca Raton, Florida 33431 (561) 393-7377 Ext. 5124 When you booked your cruise, you received any applicable offers available from the cruise line and our bonus offer of onboard credit. Cruise line policy and final payment due dates meant we could not cancel and rebook your reservation because you would have incurred cruise line penalties. At Smartcruiser, we did all we could to provide you with service and extra value, as is our practice. We hope this will satisfy you that we followed through for you. Your disappointment is with cruise line policies. Hopefully you see that we followed through for you and provided you with the extra value. Thank you for the opportunity to address your issue
Robert
I have yet to receive a receipt of final payment for the September 16th Carnival Cruise from NYC to Bermuda.
Reply from SmartCruiser.comJul 16, 2019
Thank you for your feedback. We do see an email that an email was generated at final payment. We are sorry if it was not received. Another confirmation to be sent will be processed for you today. We are sorry for any inconvenience this has caused. If you do not see the email today, please be sure to check your spam folder as it is possible for the email to be incorrectly delivered. Thank you for the opportunity to assist you.
Sandy
We were not advised of port change in Japan. Cost us a huge runaround and $200 for a cab. Otherwise OK if you are American. If you're Canadian hard to get the Canadian pricing. Better dealing directly with the cruise line in my opinion
Reply from SmartCruiser.comMay 13, 2019
Thank you for your feedback. Completing the required online check in process with the cruise line should ensure you would receive notifications of any changes. We do strive to provide extra value to our clients by offering additional onboard credit on top of any cruise line offers. Even after the price of you cruise dropped after final payment and the cruise line would not make any adjustments for you, as a repeat client, we gave you even more onboard credit. We hope you will see the great value we have given you and continue to have us plan your cruise vacations
Ilan
dificult sometimes to get the agent
Reply from SmartCruiser.comMay 11, 2019
Thank you for your feedback. Our agents work a variety of schedules to cover all the time zones and to meet the needs of clients at all hours. Anyone of our agents would be happy to assist you when you call in to our center since it's not possible for our agents to be available all of the hours we are open. If you prefer to hear back from one specific agent, we will gladly take a message so they can return your call during their next shift. We take pride in providing great customer service. Please let us know your needs when we make your next cruise vacation plans and we will make the necessary notes.
Alan
We planned a family cruise to Alaska and wanted to pay a week early. They were not equipped to do that. Once we did give them final payment which included payment for our airline tickets, could not change our airline seats because the payment to the airlines took over a week. Not what I expected.
Reply from SmartCruiser.comMay 8, 2019
Thank you for your feedback. We are sorry to learn you didn't have a smooth transaction. We would like to follow up with you directly to understand more of the specifics in your individual vacation. We do process payments earlier than when due if requested so we would like to understand what happened in your case. Because the air was booked through Royal Caribbean's air department, we have no control over that part of your transaction. Since we have live payment links and are available 7 days a week, we do want to learn why there was an issue for payment processing. We strive to provide excellent service and are disappointed to learn you didn't have that experience. We will contact you directly
Laurie
Agents at Smartcruiser aren't the best at calling you back in my opinion. I doubt I will use them for any future cruises. They never even follow up to see how you enjoyed your cruise. From now on, I will use my own personal TA who cares more and will ensure everything has gone well.
Reply from SmartCruiser.comMay 5, 2019
Thank you for your feedback Laurie. We are sorry to read that you didn't have the level of experience we strive to provide our guests. We do care about each and everyone of our clients and want to provide great service as well as excellent value with discounts or onboard credit bonuses. We hope you will give us another opportunity to do better and have you take advantage of the extra financial benefits we offer.
Ramjet1997
Should not have to ask for an updated invoice after a payment is made or a reservation change is made- should be automatic. Also, any promotional onboard credit given by Smartcruiser should be clearly designated as refundable or non refundable- we should not have to guess....
Reply from SmartCruiser.comMay 1, 2019
Thank you for your feedback. We are happy to provide additional confirmation copies. Please don't hesitate to make that request when speaking to any of our agents assisting you at the time of service we are providing you. Our system does not automatically generate an email with each adjustment. However, we will take you critique and share it with our agents. We will do our best to incorporate asking if a guest would like an updated confirmation. The onboard credits we provide to our guests are an added value to be used during your vacation. Once we purchase those onboard credits for our guests to use, the cruise lines will not provide us with a refund. You should utilize those credits towards a purchase of your choice during your cruise. The cruise line will never refund the onboard credits we purchase, to a guest. Thank you for sharing what is important to you during your cruise purchase. We will learn from your experience. Please let us know what's important to you when we plan your next cruise vacation so we can ensure your satisfaction.
