Excellent
Based on 244 reviews
imarku4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iMarku knives have manufacturing units based out of Japan. Our CEO, Mr. Mark Liu had started around a decade back. The story dates back to when one of his friends Bolton had a pretty frustrating time looking for a perfect chef knife. That is when he made up his mind to create something to make good knives.He had started young, went to Japan to learn more about Japanese art and culture to start making these Japanese knives. He had initially chalked out a 5-year plan, but things initially did not turn out as planned. He almost felt like quitting, but his girlfriend named iMarku kept on inspiring him to keep going. And that is how the brand came to be known as iMarku.Today iMarku has come a long way from making a single chef knife to an amazing range of world-class knives, prep tools, and cookware. And the story of our growth continues. We are only growing with bigger and greater plans of expansion.
imarku (imarku.net) has 244 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
244 approved reviews, newest moderated first
Roger C.
The item arrived timely and the packaging was very nice. I have not owned the product long enough to put it through its paces in order to make a judgement on the quality.
Reply from imarkuMay 11, 2023
Hi Roger, thank you so much for the feedback! Happy cooking!
rodney N.
prompt deliveries and great packaging
Reply from imarkuMay 11, 2023
Hi Rodney, we're glad to hear this! Happy cooking!
Dominique M.
I purchased a cleaver sort of knife as a birthday gift for a friend thinking I had two weeks to get it in. In reality I only had ONE. I purchased the knife on a Saturday with regular shipping (5-7 business days). I received the knife in the mail on Tuesday of the next week. THREE DAYS LATER!!!! The blade was razor sharp. I am VERY PLEASED with how things turned out.
Reply from imarkuMay 11, 2023
Hi Dominique, Thank you so much for all of the positive feedback, it truly means the world to us! Happy cooking!
Charles M.
Delivered quickly. Exceptional knife. Not as sharp as expected but I took care of that.
Kevin
Quality of products have been good. One of my knive lost recently and customer service to replaced quickly and communication was great.
Nicholas J Voss J.
Wrong order sent. I ordered 16 piece and a 6 piece set was sent. I ordered $99 set $59 set received. I contacted them they say they will replace. I tried to send a picture of what I received as requested. Can’t. Disappointed!
Reply from imarkuMay 9, 2023
Dear Nicholas, we have sent the right knife set for you and it was delivered,(the tracking num is 771911827848. The newest tracking info"2023-04-29 14:44 Hillsboro, OH, US, Delivered, Left at front door. "）please check your email and get back to us. Later if you have any further questions, please feel free to chat with us via the online chat on our official website.
Zane B.
I was charged and received the wrong set. And, I was charged and received the right set two days later. I did not order the first set and I do not need two sets. Customer service never responded to my messages. The phone number does not go to customer service it goes to a residence. Please advise how I can get this resolved.
Udei A.
I never reviewed before, but this time I would love to review about this wonderful customer service with imarku! Their customer service go above and beyond to help their clients, I tried to find a set of knife with decent price, the imarku team keeps sending me emails till they found what am looking for and the also sent a gift with it. I truly get a piece of mind.
Reply from imarkuApr 13, 2023
Hello Udei, Thank you so much for reaching out and letting us know about the issue you encountered. We really appreciate your feedback and want to make sure we do everything we can to make things right. We checked on your order and it looks like it was shipped using expedited shipping, which typically takes 1-3 days for delivery. We want to assure you that our after-sales team is working hard to help resolve the issue and has already reached out to you via email at [email protected]. Be sure to check your email for more information. We're always here to help, so please don't hesitate to reach out to us through email or our online chat if you have any further questions or concerns. We're all ears and happy to assist in any way we can! Thank you for choosing us and for giving us the opportunity to make things right. Warmest regards, Imarku
