Reply from IMIGRATAMay 30, 2025
Thank you for your feedback. Unfortunately, we were unable to identify you as our client, and you did not provide your details upon Trustpilot’s request. Nevertheless, we have carefully reviewed your comments and, after comparing the details, we believe we know which case you are referring to.
Allow us to clarify a few important points:
— You purchased an individual service from us for company (sole proprietorship) registration and the online submission of your self-prepared application package for a Serbian residence permit based on that company. You did not order a full support package, which includes a personal manager, individual consultations, and extended client service. It is this comprehensive package that provides the level of support you mentioned in your review.
— All consultations and answers to your questions were provided within the scope of the services you paid for. Moreover, during the process, you requested additional assistance with opening a bank account for your legal entity. Although this service was not included in your paid package, we opened the account for you free of charge to help you resolve your request.
— Regarding the delay you mentioned, it is true that the main service took a bit longer than usual, specifically because of your request for the additional bank account. We always strive to accommodate our clients, even when it goes beyond the scope of the paid package.
— Information about the cost and contents of all our services is publicly available at: https://www.notion.so/imigrata/Serbia-RP-a1b6cb6cd5c94686adc249fec9df5da4. We are always transparent about our pricing.
We sincerely regret that your expectations did not match the actual scope of the services ordered. It is important to note that you received more than what was paid for, and we are always open to constructive dialogue to find the best solution for every client.
If you have any further questions or suggestions, please contact us directly—we are always open to constructive communication.
Sincerely,
The Imigrata Team