ImprintReviews of imprint.co

They should have 0 stars. My card does not work at the pump as the card reader keeps saying "reinsert card." Therefore, why do I need a Shell card at all as I just use my Visa or American Express card. Many of the Shell accounts have old phone numbers from when we originally set up the card years ago. AI does not seem to be able to put in the new numbers despite being informed. Customer service is atrocious.

I give it a one star because you can’t give lower. I have been trying since May when they took over Shell to cancel my card despite having not received it. Can’t reach customer service and their chat system can’t cancel it because I don’t have the card number. Did a complaint and was asked for more information which I gave but never heard back, send them a reminder every couple of days. Did find an email address and bitched to that one was told someone would phone me but that was ten days ago. It’s obvious they are a bunch of crooks.

4 weeks after Shell Oil physical cards were deactivated, physical Imprint cards not received- despite much effort and exasperation. What a way to support long time Shell customers! Low IQ-AI with chummy voice provided absolutely no help and asked stupid questions. Live agent told me we could cancel our account, but we would not be welcomed back. Replacement cards ordered 3 times, none received. Is this an attempt to be rid of plastic cards?

If I could give a lower rating than 1 , i would. Since Shell and Citibank parted , this imprint MC has been nothing short of losing loyal customers. After only 2 months I'm at that point as well. Exploring other options immediately.

I can't login and pay the credit card and the app isn't working....what's up???????

Shell has made a huge mistake with imprint.co and are doing nothing to make them fix it. With Shell / Citi Bank I never had any issues. Two months have passed and still no card. Imprints AI is a joke and a prime example of customer disservice. Any time you call you get the same song and dance 7 to 10 days. It seems like She’ll and Imprint have zero customer service. I have invested way too much time. Bye bye Shell hello Exxon !!!!

Re the transition for Shell gasoline. Shell card holder for 53 years here, with never an issue that went unresolved. In early May, I got notice by postal mail that the transition was coming on May 18th and that the old card would not be valid as of that date. I received my new card in time, but on 5/19 I called to ask when my wife's card would arrive, and was told "by May 22nd." I called again on May 26th since the card had not arrived, and got no answers. I called 4 more times between 5/26 and 6/19, each time getting a different answer, including "the card was sent on June 2nd." As of June 10th, still no card, and when I called the Customer "Service" rep said the best thing to do would be to cancel the 6/2 card and order another which would be sent by Federal Express. As of today 6/19 I was told the last card was just being sent today. HOURS spent on the phone, mostly on hold, and ZERO credibility to anything I've been told. If is was possible to award zero or negative stars, that's what my rating would be.

I scheduled my payment for the due date, saw on the Imprint App that it was paid, yet I get a call from one of their debt collectors chasing it up. An absolute disgrace of a company and a disaster after Citibank being so businesslike. The lady who called said it is 2 days or so until they see a payment on their system, to be frank that is their problem not mine. The Shell card is now top of my list to pay down and cancel. Who would want to tolerate such obnoxious customer service