Average
Based on 129 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Indacloud is listed under Smoking & Tobacco.
Indacloud (indacloud.co) has 129 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
129 approved reviews, newest moderated first
Julie
I've tried 4 different types of gummies. Frankly, laughing Buddha (sativa strain) was my favorite for a awhile but they seem to be always out of stock. So I did my research and Indacloud is exactly what I was searching for in a gummy. To make a long story short....lol I love them. I only take about a 1/3 of a gummy and it's perfect for me.
Dawn L.
Should b one star but not there yet they sent my package messed up on the shipping info it has been floating around nd for now 3 days and customer service was as useful as tits on a bull all they kept saying is when we get it back we will resend leaving 2 stats hoping it get some place with them
Christopher G.
I ordered gummies and some moon rocks; the gummies are packed in plastic containers but the moon rocks arrived smashed like a pancake. I have sent four emails with No Response. I will Not be reordering from this overpriced, understaffed company.
Cathy B.
The only issue I have with Indacloud is the lack of notifications regarding my orders. Otherwise, your product is excellent and you ship in a timely fashion.
Reply from IndacloudAug 19, 2025
Thanks so much for the kind words, Cathy! We're thrilled to hear you're loving the product and that our shipping speed is on point—that means a lot to us. We really appreciate you flagging the issue with order notifications. Staying in the loop is important, and we want to make sure everything’s working smoothly for you. If you don’t mind, please reach out to us at [email protected] so we can take a closer look and get this sorted out for you. Thanks again for being part of the Indacloud community—we’re grateful for your support and excited to keep delivering the good stuff! 🌿💨
M. M.
Too expensive for .3% thca hemp. Tastes and smells so awful!!! Left a review 3 times on their website. It's never there when I refresh the page. Only the reviews that say how awesome the product is are visible. So they aren't even honest either.
Reply from IndacloudAug 19, 2025
Hey there! Thanks for sharing your thoughts—we’re sorry to hear the product didn’t hit the mark for you, and we appreciate the chance to clear up a few things. We’re proud to be one of the most cost-conscious cannabis companies out there, and we’re always looking for ways to give back to our customers. From loyalty rewards to seasonal promos and discounts, we’re all about making premium hemp products more accessible without compromising quality. As for the THC content, our products are made from hemp-derived cannabis, which is federally legal under the 2018 Farm Bill. That means they must contain no more than 0.3% Delta-9 THC by dry weight. But here’s the cool part: many of our offerings are rich in THCa, which converts to Delta-9 THC when heated—delivering a strong experience while staying compliant with federal law. Regarding your review, we never hide honest feedback. All reviews go through a quick moderation process to filter out spam or inappropriate content, but we welcome both praise and constructive criticism. If yours didn’t show up, it might’ve been a technical hiccup—and we’d be happy to look into it. We’re always listening, always learning, and always striving to do better. Thanks again for your feedback!
Tim
Still waiting for my package. If you complain to customer service and your package is still in route they will change the shipping route to make it longer. Petty customer service a real shit company that will screw you. These people need to refund you! Stay away!
Reply from IndacloudAug 19, 2025
Hey there! Thanks for taking the time to share your experience—we totally understand how frustrating shipping delays can be, and we’re here to help clear things up. Once your package is handed off to USPS, it’s officially in their hands. That means we don’t have control over how it moves through their network, which facilities it passes through, or how long it takes to arrive. We wish we could speed things up ourselves, but USPS handles all routing and delivery decisions independently. Also, we want to strongly reassure you that our customer service team is here to support you—not to retaliate. We never alter shipping routes or delay packages based on customer feedback. That’s simply not how we operate. Our goal is always to get your order to you as quickly and smoothly as possible, and we treat every customer with fairness and respect. We’re grateful for your feedback—it helps us grow and improve. If there’s anything we can do to assist further, we’re just a message away!
Cyntharella G.
After much confusion, a bunch of emails and a bit of time, everything got straightened out and I must admit, Indacloud has some great products. I would give them 5 stars but the issue with shipping was bad.
Reply from IndacloudAug 18, 2025
Hi Cyntharella! Thank you for sharing your experience, and we’re sorry for the confusion and frustration it caused. After a thorough investigation, we confirmed that your original order was successfully delivered on July 15th. While there was initial concern about the package being lost, we're glad to see UPS's investigation worked and it was ultimately located and received. Per your request, we also issued a full refund to ensure you weren’t left waiting during the resolution process. We understand your concerns about the Protect Plus claim process and the unexpected follow-up emails. The recent shipment notification appears to have been triggered in error, and we’re actively reviewing why it included different shipping and charges than your original order. Rest assured, you were'nt billed for anything you didn’t authorize. We appreciate your patience and sincerely regret the inconvenience. If there’s anything more we can do to help, please don’t hesitate to reach out directly—we’re here to make things right!
James M.
The only problem I ever had with them was a shipping issue caused by USPS. Other than that Every single time I order from them every thing has been top quality, no complaints. Even customer service was helpful and easy to communicate with. Hats off to Indacloud.
