Independent Carpet One WestlandReviews of independentcarpetonewestland.com

Did a great job,very happy with the floor

Independent Carpet has been around a long time. We have heard from friends over the years that they were good. It didn't work out that way for us. The designer we met in the showroom was obviously new, but sincere and honest. When she was not sure about something she asked for help instead of just faking it. We liked that so we ignored her pushy supervisor who wasn't listening before answering our questions and came back to buy from her. We had our job installed in two parts to allow some time to move furniture between rooms because we still needed to use the house while the carpet got replaced. The first install crew was great, the second was not. Overall, in a world full of places to buy carpet, the experience was not good enough to recommend choosing them. We would go elsewhere if we were looking again.

Been a customer for over 15 years,would highly recommend to anyone looking for quality carpet and service.

Independent Carpet One in Westland is , in my opinion, the BEST place to go for service, excellent choices in carpet and hardwood, and best all around knowledgeable sales staff for what you're looking for. Looking for new ideas? Cathy is your girl. She is amazing. She knows colors, matches carpet and colors, makes suggestions that you would never think of to make your home more beautiful. She'll come to your home and look and listen to your wants and needs and pull carpet samples that do wonders to help and improve your home. Go there ...... you won't be disappointed ! We just had three rooms of carpeting installed and we couldn't be more pleased with the colors and carpet types/styles she suggested and we love them. She'll also work with your price point making sure you get exactly what you want and are able to afford.

This is our 3rd experience with Independent Carpet One in Westland and we keep returning due to their overall excellence from the time you investigate your flooring needs through completion of the order. We especially appreciate the personal investment Cathy Buchanan applies to make sure we are satisfied with the outcome. Following our initial meeting, Cathy came out to the house to take her own flooring measurements and absorb the color, furniture, and decorating schemes in the home to better assist us in the choice of flooring. This is routine with her. We so appreciate her warmth, personality, knowledge, and professional recommendations. Our installer, Joe, was extremely professional, highly skilled, and polite every day of the 6 days he spent on the job. He was personable, tremendously trustworthy, and his work has earned rave reviews from not only us but all who have seen the vinyl flooring. Joe was patient in answering all of our questions and explained his work as he progressed. He cleaned up every day before leaving. We have always had a phenomenal experience with this particular store and that is why we keep returning. Cathy is always available to ensure the job is completed to the satisfaction of the homeowner. I would definitely use this store again and highly recommend them to anyone.

We recently re-carpeted our house. We used Independent Carpet One of Westland the last time and were pleased with that experience. We purchased new carpet again and had just as positive of experience.

I would like to express my opinion on both Janet and Ted. Both of these people were GREAT to work with during the our carpet shopping and installation.

The owners of Independent Carpet are wonderful people. We actually bought carpeting for our house that has lasted us 23 years and came back to buy new carpeting for the house again. It was a pleasure working with Bob and the quality of the carpet is spectacular!!