Independent Carpet One WestlandReviews of independentcarpetonewestland.com

Excellent support people. Everyone who came out here did a great job. They were prompt, efficient and personable.

Being a home owner, you know contractors can leave a mess. They brought in these hepa filters that sucked up all the debris and dust as they were working. PLUS the attention to detail was like now other. Every cut in the new flooring was clean and exact. They flooring they installed was called Invincible that comes with a 50 year warranty. Having two huskies, it was a real test. It stays completely free of dings and so forth. I love it!

We are receiving services for carpet, tile, and hardwoods. The hardwood installer was a wonderful craftsman and took a lot of time to make things look great. The stain, unfortunately, is blotchy, not dark enough, one can see circular marks from what appears to be wiping off. It needs to be refinished by someone experienced with dark stain. A repair or replace work ticket was submitted a week ago and we have not heard back yet about when someone is going to come look at it. I followed up and still, two days after following up, have not heard back. I consulted some other finishing companies and we do not think the dark stain was applied correctly. So, most of our interactions with Independent Carpet One have been amazing except the handling of the stain issue. We opted for Independent Carpet One because of the lead time of sand-in-place was the quickest to coordinate with moving into our new home. And now it needs to be refinished again and we will lose a layer of wood, not to mention time in moving things again right away. We just want our floor taken care of and refinished properly so we can move in.

The selection is very good, the people friendly and helpful, but there was a problem with installation. As requested, I bought and left at the store the MinWax stain for my shoe molding 2 weeks before installation. The molding was not ready as promised and when they came to install it, I was surprised at the light color. I requested and received the can back so I could stain the ends of the cut moldings and saw why the color was different; they didn't use it. Also, one seam was not well done.

good carpet, friendly and fast install

We were treated like family at Carpet One of Westland. Bob took care of us and found the right carpet and kitchen flooring for our needs. The customer service is second to none. The gentlemen who installed our carpet were very conscious to details and did and outstanding job. To show how much Independent cares about their customers, we forgot to included a metal threshold strip and Bob delivered it personally to our house while the installers were here so they could finish the job. You just won't get that kind of customer service from a big box store. I would definitely recommend Independent Carpet One of Westland, MI for all your flooring needs. They even offer a complete satisfaction guarantee that if your not happy with the carpet once installed in your home, they will replace it free.

Cathy is a great salesperson and the company stands behind their product. Highly recommend!

Sales people were good and helpful. Installers were nice, but I heard them complaining about the difficulty in installing the type of carpet we chose. Install did not look as good as old carpet. Some minor gaps and seams visible.