Excellent
Based on 303 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your flooring opportunities are endless when you visit Independent Carpet One Floor & Home. The Francavilla Family and staff have been dedicated to serving the Westland, Michigan area since 1968. Being a family owned and operated store our customers are welcomed to a friendly and comfortable environment. Even though our showroom houses one of the largest selections of carpet, hardwood, laminate, ceramic tile and resilient flooring, you will never feel too overwhelmed with the experience because our knowledgeable flooring professionals will guide you through our showroom with ease.
Independent Carpet One Westland (independentcarpetonewestland.com) has 303 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
303 approved reviews, newest moderated first
Cynthia P.
Been dealing with this company for many years and I've never ever had a problem. Will never use anybody else.
Reply from Independent Carpet One WestlandJul 24, 2016
Cynthia we are always happy to work with you on your flooring projects. Thank you for your continued patronage! Enjoy your new floor! And yes...Thank you for such a wonderful review!
Mary A D.
We went on a search for a replacement floor for an insurance claim caused by flood damage at my disabled brother's home. We were quoted a very high price by another contractor and the only floor available was something you'd put in a cafeteria. I turned to Independent Carpet One, and Cathy Buchanan. She was so helpful to find the perfect floor to match the current cabinets and countertop. Sent an excellent installer who really worked so well with my brother who is difficult to understand. Mark did a wonderful installation and was efficient and careful. On top of that, the floor looks spectacular and the price was fair. On time, did what they said they would do, price great, helpful assistance. Can't do better than that!
Reply from Independent Carpet One WestlandJul 20, 2016
Mary! What a wonderful review thank you for such kind words! I am so glad we were able to find the prefect floor for your brother's home and make him happy. Mark Tulik, our installer, is definitely a blessing to us and such a craftsman! It was a pleasure to work with you. We hope your brother enjoys his new floor...finally! :) Cathy
Paul R.
Well, when you call Independent Carpet Westland, and if you are placed on hold, then you will likely hear their "Beautiful Guarantee". If you don't Love the way your carpet looks - for whatever reason - they will replace it at no cost, unless you upgrade. Julie was not pleased with the installation. Independent Carpet Westland ordered new carpet. With a couple of days, the carpet was reinstalled. No Problem. That is how a business endears themselves to customers.
Reply from Independent Carpet One WestlandJun 21, 2016
Paul... You're absolutely right about the Beautiful Guarantee! If you don't absolutely love your new Carpet One floor we'll replace it free! We truly want our customers to be happy and we work hard to make sure of that through our selection, warranties and service! Thank you for the opportunity to provide a new floor for your home! We are happy you "love" your new floor! Thank you for sharing your story!
Tom & Cathy M.
Installer, Mark, is AMAZING! He is: an absolute gentleman, extremely thorough/attention to detail, unbelievable work ethic, and a pleasure to work with. We highly recommend Mark and would advise friends to request him as their installer.
Reply from Independent Carpet One WestlandJun 18, 2016
Tom & Cathy, I am so pleased to hear that you were impressed with our installer Mark's skill and presentation as he installed flooring in your home! Thank you for the opportunity and the kind review! Enjoy your new floors!
Fareena H.
I have small kids and I also have pets.I wanted carpet of only one small room to be changed .Independent carpet one was happy to do it.To them it was not a small job ,others refuse to do it because it was too small for them.staff is really friendly .Jason is excellent salesperson,he takes care of everything I can call or email ,they come and measure ,email me estimate. Great job.
Reply from Independent Carpet One WestlandJun 11, 2016
Fareena, Thank you so much for the review. We are so pleased to hear that you are happy with the service we provided you! You are right...Jason is an excellent salesperson. We are very blessed to have the staff that we do! Enjoy your new carpet! Cathy Buchanan/Owner
Diane Y.
Independent Carpet has been in my area for years, and I was referred by a friend after some flood damage in my basement. Everything went smoothly from the purchase to the delivery
Reply from Independent Carpet One WestlandMay 17, 2016
Diane, I am so pleased to hear that everything went well with your experience with Jason your sales associate and Joe the installer! I know for certain you will love your new flooring as it is one of my favorite collections. Thank you so much for taking the time to share your experience and leaving this review! Cathy Buchanan/Owner
David
Great customer service-would recommend
Reply from Independent Carpet One WestlandMay 16, 2016
Thank you David! It was a pleasure to work with you again and I do appreciate your loyalty to our store and the opportunity. Enjoy your new flooring! Cathy
Karen S.
FROM INITIAL INTERVIEW WITH CAMERON MITCHELL THROUGH MEASURING CARPET NEEDS WITH STEVE, BOB/JIM BROTHER'S SUPPORT AND KNOWLEDGE AND WITH FINAL CARPET INSTALLATION WITH JOHN PHILLIPS AND SONS , WHICH INCLUDED HONESTY AND PROFESSIONALISM, MADE THIS A WONDERFUL EXPERIENCE AND BEST MET OUR NEEDS. IN FACT, WE ARE HAVING VERTICAL BLINDS PLACED IN OUR CONDO WITH INDEPENDENT CARPET ONE, AS WELL AS A RESULT OF OUR EXPERIENCE.
Reply from Independent Carpet One WestlandMay 12, 2016
Karen, What a wonderful review. Oh my goodness thank you so much! It was also such a pleasure to meet you as you worked with Jeane on the Window Treatments from Hunter Douglas. We promise to meet and exceed your expectations as you continue to trust our experts. Respectfully, Catherine Buchanan/Owner
