Industry RockstarReviews of industryrockstar.com

Reply from Industry RockstarNov 10, 2025

Hi Greg, We appreciate you taking the time to share your feedback. We’ve requested more information so we can verify your enrollment and better understand your experience. Most participants find the AI program straightforward once they review the full welcome email, which includes all access details, along with links to our dedicated Facebook community for ongoing support and Q&A. We’d love the opportunity to help you get fully set up and make the most of your program — please check your inbox and respond so we can assist you directly. — Industry Rockstar

Reply from Industry RockstarOct 15, 2025

At Industry Rockstar LLC, we pride ourselves on providing clear communication, high-value training, and transparent customer service. We’re always happy to clarify misunderstandings — especially when a situation has been misrepresented. We’d like to respectfully correct several inaccuracies in this complaint regarding the customer’s purchase and participation in our programs. 1. The Customer Purchased Two Programs — Not One The customer first purchased our AI-Assisted® Entrepreneur Sprint for $497, then upgraded to the AI-Assisted® Consultant Certification Program, which includes the Entrepreneur Sprint as a bonus. The AI-Assisted® Entrepreneur Sprint session he attended on October 8 was part of his Consultant package, not a separate class. This was a complimentary inclusion for Consultant students to deepen their understanding of AI tools for business. 2. The “Wrong Session” Was Actually a Bonus Week During the week of his enrollment, our team hosted bonus business growth training sessions, which temporarily adjusted the normal Consultant schedule. The customer tried to access the Consultant session during that week, but all students and instructors were attending the bonus training. He received the update by email, though it appears he did not recognize these as included materials. 3. Access Denial to Facebook Group Was Due to Name Mismatch When joining our private student groups, participants must use the same name and email used at registration to protect member privacy. This customer’s actual name is Edik Magardomyan. The name he uses on Facebook is Eddie Wonkotdeenan — the same as on this review. Because his Facebook name did not match his purchase details, our team could not verify his identity, and access was withheld per our privacy protocols. Our support team requested verification to grant access, but no reply was received. 4. Refund Request Was Made After the Clearly Stated 14-Day Period At checkout, all customers agree to our Terms and Conditions, which clearly state a 14-day satisfaction period. These terms are visible before purchase and must be acknowledged. Edik checked the box confirming his agreement. His refund request came after the 14-day period had expired. The team’s decision to decline was consistent with company policy and consumer protection standards. 5. The Company Delivered All Promised Value He received access to two full programs (Consultant + Entrepreneur), all course materials, and bonus content. His lack of access to Facebook groups was due solely to unverified name and email mismatch. His refund request was submitted after the contractual period. This was not a case of non-delivery or misrepresentation — it was a case of confusion about what was purchased and how to access it. 6. Our Continued Commitment to Service We remain committed to every student’s success. While the refund could not be processed after the expiration period, our team is always available to clarify access issues or scheduling. We encourage this customer — and any student — to reach out using their registered name and email so we can resolve questions quickly and effectively. Now that we know who he is, we’re happy to discuss ways to help him feel taken care of. In Closing Industry Rockstar LLC has operated for over a decade, serving thousands of entrepreneurs and consultants globally. We take pride in acting in good faith to deliver value, clarity, and support. This situation reflects not a failure of delivery, but a misunderstanding caused by the use of different identities and email address and a lack of familiarity with the materials included in the purchase. We appreciate the opportunity to clarify the facts and reaffirm our commitment to integrity and customer satisfaction. — Industry Rockstar LLC

Reply from Industry RockstarJul 20, 2025

New Update - Hi Nyra, We want to start by sincerely apologizing for the delay in processing your refund. Your experience is absolutely not reflective of the care and responsiveness we aim to provide. While we were in the process of updating internal systems, we clearly missed your communications — and for that, we take full ownership. Thanks to your review, we were finally able to connect the dots and resolve this issue. As of today, we’ve issued a full refund, no questions asked. We understand how frustrating this must have been and deeply appreciate your patience. If you feel inclined to update your review to reflect the resolution, we’d be thankful — but more importantly, we hope you feel seen, heard, and respected. Wishing you all the best, The Industry Rockstar Team Hi Nira, We’re sorry to hear about your experience, and we appreciate you taking the time to share your concerns. To ensure fairness and full transparency, we’ve formally requested more information through Trustpilot. Once we receive your details, our accounts and legal teams will verify your eligibility. If you meet the criteria outlined in the Terms and Conditions you acknowledged at checkout, we will promptly issue a refund. We stand behind our programs—and when someone meets the criteria for a refund, we always honor it. We recognize this may not reflect the experience you hoped for, and it certainly does not reflect the majority of our student experiences. If something didn’t work for you, we want to understand why—so we can continue to improve. Sincerely, Industry Rockstar

Reply from Industry RockstarJul 20, 2025

UPDATED REPLY: Hi Maggie, Thank you for taking the time to respond and provide additional information. We’ve reviewed your account and would like to offer a path forward to help clear up the situation. After checking our internal records, we can confirm that we have not received any communication from your email address at our official support inbox: [email protected]—the same address your purchase confirmation and receipt were sent from. It’s possible your emails may have gone to spam or were sent to a third-party partner or alternate domain, which could be the source of the miscommunication. We genuinely want to get this sorted for you. To help us fully understand your request and properly assist you, we kindly ask you to send the following to [email protected]: • Screenshots of any previous emails you’ve sent • Details on where and when you requested a refund • Information about which parts of the training you accessed • Any specifics that led to your current review We did notice that while there has been no login activity in your training dashboard or AI tool platforms, you have continued to open invitations to attend our live AI-Assisted Course Creator sessions, most recently on July 1st. This suggests some ongoing participation, and we’d like to know more so we can determine the right next step. If you’re seeking a refund, your feedback on what didn’t meet your expectations—along with confirmation of your actual usage—will allow our Legal and Accounts team to review your eligibility under our money-back guarantee policy. Finally, we’d respectfully request that you reconsider the defamatory language used in your review. We welcome honest feedback, but it’s important that statements reflect factual, constructive experiences. Public accusations without substantiation can be harmful and misleading. We’re fully committed to resolving this with integrity. Please provide the requested details, and we’ll do everything we can to either continue supporting your learning or move toward a fair resolution. Warm regards, The Industry Rockstar Team -Previous Reply - Before Maggie provided more information - Hi Maggie, Thank you for taking the time to share your thoughts—we recognize that you feel disappointed, and we want to approach your concerns with clarity and care. We’ve requested additional information through Trustpilot so our accounts and legal teams can properly investigate your situation. We ask that you also upload or submit any documentation you’ve provided to third-party institutions, including your Consumer Rights Act claim, so we can respond accurately and appropriately. Under the UK Consumer Rights Act 2015, a service is considered not “as described” only when it materially differs from the clear and agreed-upon expectations outlined at the time of purchase. All course inclusions, delivery methods, and expectations are displayed in detail on the right-hand side of our checkout page, as well as in the Terms & Conditions you agreed to upon enrolling. Because we partner with third-party event platforms and offer multiple programs, it’s essential we confirm exactly which course you attended to ensure a fair and thorough review. If you were placed into a different program than intended, or if a component was genuinely missing, we absolutely want to address that. We remain committed to resolving this transparently and fairly. If your experience is eligible within the terms agreed upon, we will honor that. And if a misunderstanding occurred—or you received incorrect course information through one of our partners—we will ensure you’re enrolled into the correct program and supported accordingly. Sincerely, Industry Rockstar

Reply from Industry RockstarJul 20, 2025

Updated Reply: Hi Zulma, We’re reaching out once more as we haven’t received any response to our prior request for more information. As mentioned, we take claims like yours very seriously and want to ensure fairness and clarity for everyone. If you’ve completed a transaction with us—or even interacted with us in any way—we’d sincerely appreciate the opportunity to verify that. Without those details, we can’t validate or address your concerns accurately. It’s worth noting that, regrettably, impersonators occasionally use our name online. If this was the case, we’d be grateful for any information so we can investigate further and protect others from being misled. Our team remains ready to assist should you choose to connect. —Industry Rockstar Hi Zulma, Accusations such as “these people are scammers” are taken very seriously. That’s why we’ve formally requested more information via Trustpilot in an effort to handle this transparently and professionally. To clarify: • We do not offer subscriptions. All of our programs are offered at a set total cost, with clearly stated inclusions and terms. • You mentioned an “AI-assisted course,” but we offer several under that trademarked name. Without knowing which course you enrolled in, we are unable to verify your experience or assist further. • Like most digital education providers, our checkout system requires that you acknowledge and agree to our Terms and Conditions before any transaction is completed. These terms clearly outline what’s included, any guarantees, and the policies in place. If you did enroll with us and are within the eligible refund period, we’ll be happy to review your case. If, however, you were contacted by a third party using our brand without authorization, we urge you to share those details so our Legal team can take appropriate action. We eagerly await your response so we can verify your enrollment and help prevent others from being taken advantage of by impersonators using our name or likeness. Sincerely, Industry Rockstar