Poor
Based on 95 reviews
Industry West2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Industry West is a modern furniture brand known for its thoughtfully designed, high-quality pieces that blend contemporary style with timeless craftsmanship. Specializing in chairs, stools, tables, and decor, the brand caters to both residential and commercial spaces, offering a curated selection of furniture that balances aesthetics, durability, and functionality.
Industry West (industrywest.com) has 95 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
95 approved reviews, newest moderated first
Izzy
I want to return the item and there's no response from support.
Reply from Industry WestFeb 12, 2025
Thank you for your review. We typically reply within 24 hours, but see this reply has taken a bit longer. Thank you again.
Anna R.
Love the design, quality, modern look.
Reply from Industry WestMar 5, 2025
Thank you so much for the kind feedback!
Tmc
Great customer service. Do love their products, just sometimes a long lead time for more than 10 chairs usually.
Doug
Reordered another set of Aero stackable chairs, one of them was poorly packed and they replaced it promptly.
Kevin S.
The items I ordered are a solid recreation of a Prouve-style dining chair, well made for the price.
a L.
All of my industry west furniture is high quality and long lasting. I comfortably recommend them to friends and family.
Auntie Angel D.
I purchased gunmetal dining room chairs and bar stools from Industry West in the past four years. When it came time to purchase a few more, I needed to call the company to be sure I was ordering the same item as before, that the style had not changed so that I could match what I already had. They were so helpful, and I did indeed receive the correct chairs and finish to complete the match. They look beautiful in my home.
Kim P.
I love the chairs I bought for my office from Industry West. The quality is great. There was a little lead time but the sales representative was very responsive every time I inquired about the ship date.
