Industry WestReviews of industrywest.com

They are the least responsive company ever! Awful, delivered a damaged item & when I wanted to return it, couldn’t reach them. That bug ugly box with broken pieces is still sitting in my apartment’s package room. Thank God for my credit card company.

Horrible They sent me the wrong product and I am not able to get it touch with them. Absolutely horrible scam company

My bar seats did not fit right. I tried several times to communicate about this. No answer was forthcoming. I will never shop at Industry West again.

I ordered two counter stools (to match two that I already have) that were out of stock. Initially, I had great responsiveness and communication and paid the invoice. Regular updates, there are some delays, okay, no problem. Two months ago, everything changed. No response. No phone number (it's out of service). No chat. I emailed every email address listed (surprise: they've ignored me for ten days). I did get one Instagram message back three days ago and then absolutely nothing. I'm very much one to give people and places the benefit of the doubt, but this has been absolutely inexcusable. And yes, my credit card remains charged. Look at the other recent stories here and then decide if this is a company you want to work with.

They charge CC immediately on purchase. For one order, they were out of stock permanently, promised refund in four weeks but did not send. On other order, zero communications after purchase, no shipping date, etc. while CC was charged.

I saw product promoted on a trusted interior design website. Industry West Website promised 7-10 day delivery. Ten days later, I have received confirmation of the order but no projected shipping date. Now I'm reading their shipping policy and it says I must be there to accept delivery or they will put my product in a warehouse charging $150 per day for storage. I have called their customer support phone number, which accepts a voice mail. The only provided option is to send an email to their customer support. I reach an automated response to my email, but no attention from a live human being. I'd like to cancel this order but it's not apparent how to do that.

If you are in the trade or hospitality, do not order from Industry West. At best they do not have the processes in place to support you; at worst, they go AWOL at leisure. My project is pending a small refund that this company simply will not acknowledge after many emails and calls as well as the company does not seem to be able to follow basic instructions, for example ship to. No responses have been received by either email or call. There have been no attempts to resolve challenges created by Industry West. Again, this company is completely AWOL as of 6/10/2025 and seems to have been AWOL for about two months. My experience is not isolated either. Do yourself a favor and do not specify this vendor on your project. The uphill battle is not worth it.

After waiting 6 mos. Patiently, For my Machinists Counter Stools. I received them & wanted to like them. However, the seats were of poor quality & defective. They didn’t sit right at all. I spoke & emailed to receive instructions for return. I ordered 4 , paid for them . Only received 2! Still waiting for refund after 5 weeks. Plus , no one from Industry West is returning phone calls or emails.