Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Is the place even a real insurance company? My daughter was in an accident with a guy insured by Infinity and I swear you can never speak with anyone about your case. I would not spend money for them to represent me this way. I guess I can file a complaint with the Georgia Insurance Commission too. Don't waste your money with these guys

I don't understand how this company stays in business. Please do not use this company as an insurance provider. I was involved in an accident with an infinity select customer. The adjuster handling my claim was completely unprofessional. The supervisor for this adjuster is just as bad. It has been almost 60 days and my car is still not repaired because getting someone on the phone is a joke. I will be filing a complaint with the Georgia Insurance Commission, and I am still considering legal options. Generally I am not one to sue, but this company has pushed me to the breaking point.

I can’t even get a hold of their automated phone to make a payment and their server is always down. Imagine that. Even making them a payment is a hassle 🤦🏼‍♂️🤦🏼‍♂️

I hate this insurance agency!!! I was involved in an accident and they did not thoroughly investigate and sent a letter stating I was at fault. They shortened me in paying for my repairs and stated it was because I went to an autoshop out of there provider list. I haven't even gone to a shop yet!!!!!!!! They never answer the phone and supervisiors don't respond either. Worst company ever!!! Definitely cancelling!!!

Worst insurance company I've ever had. Only had a six month policy, my insurance rates have increased two times within a matter of four months. My payment went up $100 a month, and all upon their errors. They did not want to help me lower my payments, they are nothing but a scam.

Drop this insurance ASAP. I had to file a complaint against them as they are a very incompetent company. Their insurance adjusters are unprofessional and unreliable. They are also extremely cheap esp with reimbursement for repairs. I switched after 3 months of hell with them. Was happy to go to progressive

I was involved in a collision with (NO ONE AT FAULT) The accident happened May 10th, no one was injured, but my car was left in bad shape and I wasn't able to drive it. I was not contacted until May 14th. I was told that someone (Till this day I have no idea who this person is) would go see my car in order to even take it to a body shop. I wasn't told I had to pick up a check until 5:30pm May 24th. By that time, their office was closed. I advised my adjuster of this, yet she went on to repeat the same thing and not acknowledge that it was IMPOSSIBLE to pick up the check until Tuesday May 29th because Monday was a holiday. Despite everything, I was able to find a body shop. However, the check was obviously not going to deposit immediately. WAITTT! Let's pause for a second. Since I wasn't contacted on time I had to take out my own rental (BUT In my policy I did pay for car rental reimbursement). I was then told by my adjuster that they would cover from May 21st-June 2nd ONLY! Please tell me how can my car be repaired in 2 days? Let me sum this story up for you.... It's July 9th (2 MONTHS LATER), my car has been repaired since July 3rd (and could've been repaired faster if it wasn't for infinity's negligance) yet I don't have my car. I've paid over $800 worth of car rental and all that is being said to me is that "they can't do anything". This is ridiculous, worst experience I've ever had. I'm currently negative on my bank account, I have no car, I've missed numerous days of work throughout this process due to false promises and this isn't even my fault... Heads up for anyone who gets NINO BLACKSHIRE as an adjuster.... she won't ever answer your call, she will go on vacation and have you pay for the consequences, she will disconnect your call, will only email you when she wants to, will try and act as if you said something you didn't, and will never put you as a priority even when she says she is. You want her attention? Email her the same exact message about 50 times in a row. That was the only way I was able to get a call back. I CANT WAIT FOR THIS TO BE OVER. I'M CANCELING IMMEDIATELY!! ZERO STARS!

One of my vendors backed Into my customers car, Turns out he had infinity insurance. The vendor filed a claim however i am still waiting for the check for the headlight and they are refusing to pay for the necessary amount of labor to install the headlight. We are now at two weeks! The headlight needs to be installed at our labor rate not one that is made up by infinity and it must be programmed and calibrated without the programming and calibration the headlight will not work. The insurance agent that i am dealing with is Jennifer Paniagua. I have been calling every day and they refuse to call me back or as Jennifer told me in the only conversation i have had with her. I asked her why after 5 days of calling why didn't you call me back. Her reply was "If i don't have any progress then why should i give you a courtesy call back?" She should be fired! Please escalate this case and give it to another person that knows how to use a phone or basic customer service skills.