Reply from InfinitydressSep 28, 2026
Thank you so much for taking the time to share such a detailed and honest review. We truly appreciate your feedback, and we're genuinely sorry to hear that the dress did not meet your expectations—especially for such an important occasion.
We understand your concerns regarding the fabric quality, transparency, fit, and overall wearability. Your description of the challenges with styling, support, and movement is incredibly helpful, and we take this feedback seriously. We also regret that the dress did not work for your height and body type, and that the bandeau and neckline options were not functional for you.
We want to assure you that your experience is not the standard we aim for, and we will be sharing your feedback with our product and quality teams to review the design, materials, and sizing accuracy. We are always working to improve, and insights like yours are invaluable in that process.
If you haven't already, please reach out to our customer service team at [[email protected]] so we can discuss a possible return, exchange, or refund based on our policy. We’d also love the opportunity to help you find something that better suits your needs, should you be open to it.
Again, thank you for your honesty. We’re truly sorry for the disappointment and inconvenience this caused, and we hope to have the chance to provide you with a better experience in the future.