Infinity Massage ChairsReviews of infinitymassagechairs.com

I am an owner of the Infinity Massage Chair - Genesis and I am so unhappy with the customer service technical department. My infinity chair developed a problem and it has been downhill from there. I can't tell if the repair technicians are outsource. They don't seem to understand my problems with the chair and can't answer my questions. I call constantly and do not get call backs. I have to be constantly on top of the situation. If I knew this was the service that would be provided I would have never brought this item. I am trying to see if I can get a refund on this chair. DO NOT BUY!!!

Excellent services and excellence price!

super comfortable and relaxing chairs

CHAIR 10/10 Everything about the chair seems wonderful. The seven automatic massage settings cover at least 90% of my needs and it's not too hard to use the attached remote to cover the rest. Oh, I may have made the remote control pocket a little bigger or added some Velcro to hold the neck airbags in place if I had to re-design the chair. Having tested a number of massage chairs, I'm still glad I bought this one! CUSTOMER SERVICE 9/10 The Customer Service Department was very helpful with my shipping problems. After the second notice of the problems with my delivery, Susan stepped in and took control of the situation. She then offered me a small, and very useful, gift for my troubles. Unfortunately, that hasn't arrived yet and I am still waiting for two accessories that I ordered several weeks ago. SHIPPING 5/10 My chair was slated to be delivered on Wednesday; I found it left on my driveway the following Tuesday. After my computer showed the chair ready for delivery on Wednesday, nothing happened. Later the computer said my chair would be delivered between 10 and 2 on Friday. I called SIIA Freight (who gave me great service in the past) but only received a busy signal no matter when I called. Finally I got through about 1:45 to ask about my chair, but they stopped taking telephone calls at 1 PM. About 3:15 the driver called to say he was on his way. I asked if he needed directions and he said no, that he had been there many, many times. Since I live on a very short, dead end street in the country, I found that surprising. So I asked where he was taking my chair and he said the bill of lading listed an address several miles from my house. Even though I told him I didn't live there he insisted that was where he was told to deliver my chair. He called SIIA Freight and they called me about 4:15. The SIIA manager said he found the mix up but that they couldn't deliver my chair because their tractor trailer could not navigate my street. He suggested that I meet the driver at a nearby fast food place and the driver would load the 350 pound chair onto the roof of my car. Then he offered to have the driver unload the chair at the end of my street so I could carry it up the half mile long, 500 foot incline to my house. Needless to say I didn't agree to that. Then he said he would deliver it first thing in the morning using a smaller truck and I said that was OK. Then the SIIA Freight manager realized that tomorrow was Saturday and he would have to pay overtime, so he revoked that offer and said the chair would arrive on Monday. I said that I was not happy with that since I hired someone to sit here all day and wait for my chair. SIIA said they would call back within 30 minutes with a solution, but they never called. So I paid my helper and told him to come back on Monday. Infinity contacted the freight company to make sure that everything was in order and that the chair would arrive Monday morning. Infinity assured me that the freight company would call me an hour before delivery. Monday there was no call and no delivery. My 8 calls to the freight company were greeted with a busy signal or an answering machine. I left numerous messages, paid my helper again, and contacted Infinity. Tuesday Infinity emailed me and said the chair would be there soon. Having paid over $200. for someone to wait for delivery that never arrived, I didn't hire anyone that day. Again calls to SIIA resulted in a busy signal. By 1 PM no chair had arrived so I began thinking about other massage chair venders and did my grocery shopping. About 4 PM I returned to find three large boxes in my driveway. They were carefully placed out of the way so I could still get into my garage. There was no phone call, no communications at all. Later I learned that SIIA asked my neighbor to sign for the delivery. I could get two of the boxes up the stairs to my house with the help of a friend and his hand truck, but we could not bugde the largest box. So it sat in my driveway overnight and I hired someone the next day to bring it up the stairs and into my house. When we unpacked the chair it was in perfect condition and all of the parts (plus some extras were there.) My helper was able to assemble the chair in less than an hour using the excellent online video as a guide.

This chair is amazing! Best investment my husband and I have ever made. We both have back issues and a massage just wasn’t cutting it. Instead of paying for mediocre massages now we just come home and sit in the chair for 45 minutes and completely decompress. First night of using the chair I slept through the entire night! Definitely recommend for anyone who is tired of being uncomfortable all the time

We have had our Infinity Altera for a week now. We have very much enjoyed the experience of owning the chair. Both my husband and I have used it daily. Our salesman, Bryce, was so helpful when we purchased the chair and was exceptionally knowledgeable about all aspects of the chair. Because we were unable to move the chair ourselves, we had it delivered into our home. It was a quick and seamless process. I expect to enjoy the Altera for many years to come! JA

Enjoyed our experience with Infinity Message Chair reps at the Wing Ding in Nashville, TN. They knew the product and did not push.

Chair sold itself, but the sales team made you feel like you really scored a great deal! Thanks a lot!