InkkasReviews of inkkas.com

Very cute but the most uncomfortable shoe I have ever tried. The sneakers are too narrow for my narrow feet and there is no padding in the sole. I tried limiting the time I wear them to 4 hours but the pain for the next few days is not worth it. They say you can return them but I can't get customer service to respond.

Returned hiking boot that was too narrow in toe area, it has been over a month and still no refund and no responses to several emails inquiring about the status of the refund. Very disheartening.

Quick shipment. Terrible customer service! Return policy a hack. Never respond to emails or phone calls. Product ok. Beware! I won’t buy from them or recommend. After 2weeks I still have item and no response.

I've purchased a few pairs of shoes from Inkkas. They're cute and mostly comfortable (the joggers are a bit too narrow). However, they don't last as long as I would hope. I've owned my slip-ons for a little over a year, and they're starting to fall apart. On 12/7/24, I received a marketing email from Inkkas Support with one final opportunity to use the Cyber Monday sale code in conjunction with a Free Shipping code for one day only. Given that you have to spend over $175 to get free shipping, I thought this was a great deal. However, when I tried to use the codes, they did not work. I responded to the email and received something vague 2 days later about how they can retroactively apply the codes to my order and that it would take 10 business days for the refund to go through. Except, I didn't submit an order. I tried to contact support using the chat function on the site, and that person was thoroughly incompetent. They frequently back tracked on what they said ("please disregard the prior message"), sent me a return form (again, I didn't submit a purchase), and insisted I would have to email support because contacting support through chat is only for "pre-purchase questions" and that I'd have to email to reach the "front end." Far too many hoops, too much confusion on their end, and very poor customer service across the board. They've lost my business. I'm now trying to figure out how to cancel an order made prior to this incident, and it looks like I'll have to go through their email support for that since they have no options to do that on the website.

These shoes used to be great but have gone seriously down in quality and the customer service is wild. I had six pairs of these shoes, but the most recent pair was severely decreased in quality. They were damaged and in terrible shape. While customer service does their best, the song and dance I had to go through to get any sort of recompense (two different sets of shoes, both with the same issue) was wild.

I had given this one star but will update to five. Finally a rep got back to me and they are shipping out replacements. It took a week of email back and forth but finally!!! I still give only 3 stars because of the 30 emails se t begirw a reply They give you seven days to request a return or a refund. I received my shoes and they were too large. Tried to contact customer service day after day after day and never got a response or an email back so now I’m just going to have to dispute with my credit card company and then maybe they’ll respond. I am putting this warning out to all people that the customer service is horrendous and forget, returning the shoes for either credit or a refund.

I ordered 2 pairs of sneakers from Inkkas on 2/4/24. Received about 2 weeks later. Too small. They don’t offer half sizes, so I read through reviews which suggested going a size UP as they ran small. The shoes were too tight. Love the style, and should be comfy, but I need a bigger size. Reached out for return - which had to be REQUESTED & APPROVED before you get a return label (and they only offer credit to exchange). Once approved, I promptly packed and shipped my return. 2/28 at 10am it was delivered and signed for. Today, 3/4, there is still no word from them. I’ve emailed twice. Hoping to get replacement shoes before summer. This is a bummer. Too many hoops to jump through with this company.

Approximately one month ago I purchased the Spirit Bear Runner V.2 and love the art work, fit and quality. The customer service was excellent. Genesis answered my emails the next day. The item was easy to track. The exchange for a new size was seamless, including free shipping. You do have to wait a while for delivery.