Poor
Based on 80 reviews
Innovative Partners LP2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Innovative Partners provides customers with quality, affordable healthcare options that protect individuals and families across the nation. No matter where life takes you, Innovative Partner's health benefit plans provide consumer's with access to the the largest and most comprehensive independent participating provider (PPO) networks in the United States.Innovative Partners offers affordable rates and a flexible approach payments, because everyone deserves quality coverage that fits their unique health needs. Consumers can take advantage of a range of unique subscriber benefits including but not limited to telemedicine solutions, prescription coverage programs, wellness services and much more. We aim to provide peace of mind & innovative solutions that benefit the health and wellness of the consumers we serve while benefiting the communities in which we live.
Innovative Partners LP (innovativepartnerslp.com) has 80 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
80 approved reviews, newest moderated first
Declan S.
Was a little nervous signing up at first but then got my ID card in the mail and was able to login to the member portal to see my documents. Sign-up process was really easy but you have to speak to an agent on phone.
Reply from Innovative Partners LPJun 19, 2024
Hi Declan, Thank you for taking the time to leave us a review! Innovative Partners
Marcos
I want to cancel my insurance with this group because my employer is going to give me the insurance and I don't have the month yet and I have never used it. How do I cancel and get my enrollment money back?
Reply from Innovative Partners LPJun 17, 2024
Hi Marcos, if you are switching to Employer provided coverage please call our customer care team at 866-949-3581 to discuss cancellation and our team will be more than happy to assist you!
Jessica V.
If I could put zero stars I would. I got this insurance and was given false numbers on what my medication would cost. I was quoted $30 and ended up being charged $329. I called to cancel my insurance since it was within the 30 days. However, they kept giving me the run around, pretended they couldn’t hear me, and was on the phone for over 2 hours. Finally, they told me I would receive an email within 24-72 hours confirming my refund and cancellation, and my refund within 10-14 days. Don’t get this insurance. It’s a scam.
Reply from Innovative Partners LPJun 17, 2024
Hi Jessica, We reached out to you directly through Trust Pilot to request more information regarding your account but ultimately we did not hear from you. We understand that it can be frustrating when medication prices fluctuate. Please note that with thousands of medications covered the exact price is dependent on many factors including whether the medication is a generic or brand drug and what your doctor/provider has prescribed. While Innovative Partners strives to deliver meaningful experiences to every one of our consumers please note that as with any health benefit plan there are waiting periods, limitations and exclusions that may effect what prescriptions and medications can be covered. Innovative Partners
Darek C.
I have several claims open and some dating back to last year. On Sept 11th 2023, I went in for a routine follow up with my Dr. I paid my co-payment and just yesterday (6/7/2024), I was notified by my PCP that my routine check up claim was rejected by Innovative Partners. Now I am concerned that they will not cover any of my claims. I cant believe they think they can do this. I have never missed a payment with them and then they do this. You cant get them on the phone and when you do, they have no clue what I am talking about. UPDATE: I tried to call and was on hold and then it just hung up. I called back and said they were closed. This is Tuesday 6/11/2024 at 12:29PM CST
Reply from Innovative Partners LPJun 10, 2024
Hi Darek, We understand that it can be frustrating when claims are denied and we regret to hear that you've had a negative experience with us. While Innovative Partners strives to deliver meaningful experiences to every one of our consumers please note that as with any health benefit plan there are waiting periods, limitations and exclusions that may effect your claims/coverage. We apologize that your experience with us fell short but would love an opportunity to assist you if you could reach out to our team about your requirements. It seems that our team advised your providers to resubmit the claims for reconsideration as recently as June 7th. We regret any inconvenience caused but hope to hear from you so that our Customer Service team can look into this matter for you. Innovative Partners
Austin N.
100% agree with every negative review on this place. My Medicaid was canceled due to my new job income. So I was looking for a health insurance plan. Somehow ended up with this place. And yea was told my dental and prescriptions would be covered. It was a complete lie. They covered nothing and got me for almost 200$. Don’t get anything thru this place
Reply from Innovative Partners LPJun 17, 2024
Hi Austin, We reached out to you directly through Trust Pilot to request more information regarding your account. We understand that it can be frustrating when claims are denied. That being said, we are unable to find any account with any of the details you provided. Unfortunately it seems your experience may be with another company entirely. If you believe this to be inaccurate we would love an opportunity to assist you so please reach out to our team and we can look into this matter for you. Innovative Partners
Todd
I spoke with these people and they signed me up for their plan. I didn't want that! They took two payments out at over $500! After I cancelled they are refusing to refund my money! This company is a scam!!!🤬 I spoke with someone in customer service on the 6th and he was very rude and basically called me a lier! All I want is my money you took from me back! I know it's past the 30 days. It went past because I was not informed that I was signing up for a policy! That's what I'm saying, I was lied to! I didn't need your insurance policy, I didn't want your insurance policy! I was told a lie from your people! Also, I did not review or sign any documents! That's what I'm telling you people, you people lied to me! I was not told anything about signing up for a policy! I didn't need or want a policy. I have medical insurance why would I want a policy from your company? I don't care about the 30 days, I want my money back!!!
Reply from Innovative Partners LPJun 10, 2024
Hi Todd, Thank you for sharing your experience; we regret to hear that you've had a negative experience. Please note that if you are outside of the first 30 days of your plan you would not be eligible for a refund. We further provide a full summary of plan benefits before and after enrollment. These documents are further permanently available to the Consumer through the Partner Portal. Upon review of your account, our team has processed a refund. Please check your email for confirmation of the refund. Should you have any further questions, feel free to reach us directly at 866-949-3581 so that our team can assist you further. Innovative Partners
jacob B.
I spoke with this company a couple days ago, they took the payment from me for a new health insurance plan and now I can't reach them by any phone number they called me from or from their direct lines listed here. Stay far away from this scam of a company. I contacted the insurance company directly and they have no record of my enrollment. SCAM
Reply from Innovative Partners LPMay 10, 2024
Hi Jacob, We are terribly sorry to hear of your frustration or that you've had a negative experience with us. While Innovative Partners strives to deliver meaningful experiences to every one of our consumers please note that we take thousands of customer phone calls per day but we have no record of any interaction with you at our corporate office. Please feel free to reach us directly at 866-949-3581 so that we can investigate any issue you have. We apologize that your experience with us fell short but would love an opportunity to assist you if you could reach out to our team again. We regret any inconvenience caused but hope to hear from you. Innovative Partners
raquel L.
I just started with Innovative Partners but I was able to have a great conversation with the agent and customer service. My rate was lower than what I had previously.
