Average
Based on 190 reviews
Insense3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Insene is the all-in-one UGC & influencer marketing solution with 75,500+ vetted UGC creators and micro-influencers from 35+ countries across the USA, Canada, EMEA, APAC, and Latin America.A platform to streamline workflows or fully managed services if short on time.The platform streamlines operations with features like creator chat, interactive briefs, automated payments and contracts, analytical reporting, and integrations with Meta, TikTok and Shopify.2,500+ brands and agencies use Insense to find their perfect niche creators and run diverse collaborations from UGC and product seeding to TikTok Shop and Meta whitelisted ads.
Insense (insense.pro) has 190 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
190 approved reviews, newest moderated first
James W.
We received a notice that our subscription to Insense had been renewed. We replied exactly 12 minutes after the payment email had been sent, asking them to cancel it as we were no longer using Insense. They refused, citing their borderline-illegal Terms & Conditions. I do not recommend this service. They are deeply unethical and will do whatever they can to take your money.
Jennifer
One of my favorite platforms to work with as a content creator.
Kim
Good opportunities, no fees. I’ve done 11 jobs all with 5 star reviews and I’m top rated. I did, when prompted, apply for UGC expert…1-2 months ago. Since I haven’t noticed a difference in the type of jobs since becoming top rated, I have been hoping the UGC expert badge would change that. Still waiting for a result.
Alexis N.
The site is pretty great. I love seeing the opportunities and having the payment managed by somebody else. I did have one bad experience a Feb where a brand offered in writing $100 and it was not honored. I got nothing. The site should be created so that doesn’t happen and brands can’t be fraudulent.
Angela
Al principio funcionó muy bien pero después de 5 entregas con puntuación 5, nunca más volví a trabajar. Después de que hicieron cambios en la plataforma nunca más fui elegida para trabajar contenido UGC, realmente no pierdo mucho tiempo ya aplicando.
Mikayla
Love working on Insense! Makes collaborating with brands and finding campaigns so much easier!
Athena N.
My experience with Insense reflects a concerning lack of professional judgment and effective dispute management. Despite content being produced and approved in good faith, the matter was handled through rigid policy enforcement rather than reasonable mediation or constructive resolution. Insense positioned contractual technicalities above fair and balanced collaboration, offering little meaningful support to the creator once a disagreement arose. While compliance with platform terms was repeatedly cited, professionalism also requires proportional decision-making and good‑faith engagement. In this case, that standard was not met. Creators should be aware that Insense’s support appears limited when issues arise, and conflict resolution may be handled in a strictly procedural—rather than equitable—manner.
Reply from InsenseDec 23, 2025
Thank you for sharing your experience. Insense aims to create fair, transparent collaborations between brands and creators, and that requires operating within platform policies and campaign terms that protect all parties. At the same time, we recognize that good dispute handling also depends on clear communication and good-faith engagement. We regret that our approach didn’t meet your expectations for mediation and support. We’re reviewing our workflows to strengthen dispute resolution and ensure creators feel heard and supported when issues arise.
Jason W.
I spent $1500 USD on Insense hoping to get quality UGC content for my brand — what a mistake. Out of all the “creators” they supposedly give you access to, only 10 reached out, I hired 8, and in the end, only one video was even remotely usable. The rest were rushed, off-brand, or never delivered. To make it worse, their customer service is downright appalling — rude, dismissive, and completely uninterested in helping once they’ve taken your money. They lock you into a 3 month minimum payment knowing full well the platform doesn’t perform, which feels like a deliberate trap. It’s honestly shocking how bad the experience was. Do not waste your money. There are far better (and cheaper) platforms and creators out there. Insense is a scam dressed up as a “UGC marketplace.”
Reply from InsenseDec 23, 2025
We’re sorry to hear that your experience did not meet expectations. We do want to clarify that Insense is a legitimate UGC platform used by thousands of brands to source and manage creator content. Our role is to provide access to vetted creators and tools to run campaigns - not to guarantee specific results, which can vary based on the brief, creator fit, and iteration during production. That said, concerns about delivery quality and support are taken seriously, and we will review what happened and identify areas for improvement.
