John F.
I recently experienced a significant…
I recently experienced a significant issue with an Insinkerator disposal unit that turned out to be defective right from the start. The unit began leaking from the side almost immediately, leading to water damage under my sink. Expecting a swift resolution, I contacted their customer service, only to be informed that a replacement would take 7 business days to arrive. This timeline was not only inconvenient considering the ongoing leak but was also inaccurate; the replacement took a full 14 days to reach me. Throughout this period, I received no updates or insights into the status of my replacement request, leaving me in a frustrating state of uncertainty. This lack of communication and the extended delay in resolving a clear product defect has significantly impacted my trust in Insinkerator. I would strongly advise potential customers to consider alternative options, as the after-sales support and product reliability are not up to standard.