Reply from InspireanMay 9, 2026
Hi Anthony, I’ve taken the time to review your customer journey and wanted to provide some additional context around your experience.
From the beginning, the primary challenge appeared to be scheduling compatibility around the Thursday through Saturday Genesis format. Genesis is disclosed prior to purchase as a live, experiential three-day immersive event, and that commitment is also reviewed again throughout the onboarding process, as each day intentionally builds upon the previous one.
After connecting with our team, your seat was placed on hold so we could support you in finding a future class date that better aligned with your availability.
Over the following months, both automated and manual outreach were sent with additional Genesis class options and opportunities to reschedule. We also provided a direct scheduling link to connect with our Customer Experience Manager so we could work with you directly and help find a path forward that worked for you.
Regarding the fulfillment portion you referenced, we do have fulfillment periods around registrations for members who extend long periods of inactivity without registering for and completing their Genesis experience. This only occurs after multiple reschedule opportunities and outreach attempts have been provided over a prolonged period of time.
Even so, our team did extend your Genesis seat outside of that fulfillment period because our intention was still to support you in attending Genesis should you choose to move forward with a future class.
While Genesis has been deeply impactful for many participants, we also recognize that the scheduling and immersive format may not be the right fit for everyone.
That said, your seat is still available, and you are absolutely welcome to attend a future Genesis class should you choose to do so. If you’d like support getting rescheduled into an upcoming event, please feel free to reach out to our team directly. We’d genuinely love to support you in attending a future class.
We appreciate you sharing your experience and wish you the best moving forward.