Insulation4USReviews of insulation4us.com

Reply from Insulation4USJul 16, 2025

Dear John, Thank you for taking the time to leave your feedback. We are incredibly sorry for the unacceptable experience you had with your recent order. Your frustration is completely justified, and we want to offer our sincerest apologies for our failures. We acknowledge we fell short in several areas: the initial item was out of stock and did not ship as promised, our proposed alternative was not a suitable solution due to the significant price difference, and most importantly, there was a serious delay in processing your refund. This is not the standard of service we strive to provide. As confirmed in our direct email to you, we have processed a full refund for your order. We have also addressed the internal issues, including the holiday backlog you were caught in, to prevent this from happening again. We deeply regret the frustration and inconvenience we have caused you. Sincerely, Nuala O'Donoghue Sales Manager

Reply from Insulation4USApr 23, 2025

Thank you for taking the time to share your feedback. We are truly sorry to learn about the difficulties you experienced on our website. We have already brought this to the attention of our development team, as it appears to be a recent error following an update on only very specific checkout situations. We are working to implement a fix as quickly as possible, and we appreciate you bringing this to our attention. We also wanted to clarify the benefits of our Shipping Protection. For orders shipped via Less-Than-Truckload (LTL) carriers, responsibility transfers to the customer once the shipment leaves our depot in perfect condition. Our Shipping Protection is designed to safeguard our customers in the event of damage during transit by the carrier. If a customer has this protection, we will either allow them to keep or dispose of the damaged goods, and we will ship a brand-new replacement order at no additional cost. Without Shipping Protection, customers would need to file a claim directly with the carrier, which can often be a lengthy process, leaving them without their product. They would also need to purchase a new order while awaiting potential reimbursement from the carrier, which can sometimes take up to three months. Our Shipping Protection eliminates this hassle by ensuring a prompt replacement shipment. Regarding your feedback on minimum order quantities, we want to assure you that we do not impose minimum order requirements through our supply partners. The quantities listed on our website are exactly what we supply to our customers. We are aware of some stock availability issues nationwide due to high demand in certain areas, a challenge that many suppliers are currently facing as manufacturers work to keep up with market demand. We are pleased to report that the majority of our orders are being delivered to our customers within 3 to 5 days, and in some cases, even on the same or next day. We value your business and hope to provide you with a much smoother experience in the future. Regards Insulation4US

Reply from Insulation4USApr 23, 2025

Thank you for your honest feedback. We're really sorry to hear the delivery process wasn't clearly explained at the start—we completely understand how frustrating that must have been. While some of our deliveries do require consolidation to keep costs down for our customers, we should have communicated that more clearly upfront. We appreciate you highlighting this, and we’re taking steps to make sure expectations around delivery timelines are clearer in the future. If there’s anything we can still help with, please don’t hesitate to get in touch. Kind regards, The Insulation4US Team

Reply from Insulation4USApr 29, 2024

Hi Norton, Unfortunately we are unable to find you on our system or your order. Would you mind emailing [email protected] with your order number so we can locate your order. If a refund was due it should have been processed within 5 working days of your order being cancelled. We are not sure what you mean about conflicting delivery times as typically deliveries are relatively flexible but in some regions we would only have trucks in your area maybe once per week or once every 2 weeks if you are far from our depot. Regards Insulation4US