Reply from Integrity FirstMay 21, 2026
This review does not reflect what happened.
The client signed an engagement agreement and began the Integrity First Protocol with us. He then went delinquent on his payment plan and stopped responding to scheduled calls, voicemails, text messages, and follow-ups across multiple channels for over six months. There is over 20 documented outreaches from us. Despite the missed payments, our team continued reaching out and continued working on his behalf, because that is how we operate.
The refund request did not come through the process defined in his signed agreement. It came alongside a threat to leave a negative review.
Our refund guarantee is clearly written into every engagement agreement, reviewed and signed before any payment is made: if we do not secure a minimum of $50K in 0% APR funding for a client who completes the Protocol with us, the onboarding fee is refunded in full. That guarantee is built on a two-sided commitment. It does not cover clients who go delinquent, stop responding, and then request a refund outside of the terms they committed to.
We recognize that losing a business is difficult, and we have genuine empathy for that. But empathy is not a reason to refund work that was delivered under a signed agreement that the client himself broke.
Integrity First is the standard we hold ourselves to, and the standard we ask of the clients we work with. That means honoring our guarantees in full when the terms are met, and standing by those same terms when they are not, regardless of outside pressure. We stand behind the work that was delivered and behind the agreement that was signed.
— The Integrity First Team