Poor
Based on 437 reviews
intheclouds2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
On-demand custom vinyl records, printing and merchandise solutions for bands, brands, small businesses and anyone looking to put audio on vinyl. We do EVERYTHING in-house and can make changes to your custom products in your order right up until it ships out the door. Contact [email protected] with your order number if you need any assistance or have questions about our business.We specialize in short run lathe cut vinyl records in 5in, 7in, 10in, 12in, and 2XLP sizes. We offer multiple colors and shapes to make your vinyl record truly unique and personalized.intheclouds is part record label, part art project that was dreamed up in an unfinished basement in Central NJ.We were founded in 2011 with the goal of using outside the box ideas to create unique and collectible vinyl experiences that would thoughtfully showcase the actual music on the records we put out. In 2017 we refocused our in-house services to offer on-demand solutions. Order only what you need -when you need it - and eliminate additional inventory created and wasted when ordering manufacturer minimums.
intheclouds (intheclouds.io) has 437 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
437 approved reviews, newest moderated first
Madeline
great color and graphics, the vinyl itself is super pretty, no damage to its integrity during shipping. audio quality is okay, but that might have been based on the mp3 files i chose. definitely would recommend doing this !!!
Chelsea P.
My order was for a gift that I had custom made back in July 2023. Order came on time - which I was honestly surprised by (as I didn't read other reviews until after I had placed my order) and also surprised by because I live all the way in Australia. Came on time, in great condition, just how I ordered. I would leave 4.5 stars if I could - half a star lost only to the sleeve being lower quality than expected - but overall, no real issues so 5 stars is earned.
Molly R.
have been waiting for over 8 weeks. they changed the estimated ship date, but provided no email explaining why or apologising? and haven’t provided an alternative ship date? i have read other reviews from this company and fear i won’t receive my order. this was meant to be an order for my boyfriends birthday. he is waiting in anticipation and so am i. i’m mainly annoyed and disappointed in the lack of communication i have received. i have sent several emails with no response. my order number is: #ITC29819. would just like a possible new ship date prediction and some confirmation that my order is being made and will actually arrive. i spent so much money on this, in this economy. i am a student and spending this much money was a big deal for me. i am not particularly pleased with your company.
Amanda
I only ordered 2 custom vinyl jackets. I don’t see how that would take more than two weeks to “fulfill” order, as my order is unfulfilled even at this moment. Communication is horrible. I would be willing to change my rating if I receive communication from my emails and dms about my 2 (TWO) vinyl JACKETS. Or please send a refund for this order ORDER #ITC30325 Thank you
Kristin
I made my order for a custom gatefold in March 2023 and it has been almost a year and I still have not received my purchase. I have sent a dozen emails to the customer support for my order #ITC27407 and the latest response in October was that their printer was broken and they lost my artwork. I resubmitted the artwork and was told it would be prioritized and shipped soon. It is now the end of January and still no gatefold or updates despite me sending multiple emails asking for an ETA. AVOID THIS COMPANY.
Eliza M.
Throughout this whole process I haven’t received a reply to any of my emails, I did receive 1 reply on Instagram at some point where I was told I could send the art for the vinyl record via a link provided as long as I attached my order number to it. I did exactly that. The processing time took a lot longer than expected, after reading the reviews here I’ve realized I might have been lucky to have even received it at all. When it came in today there was no art anywhere on it, the record jacket and label sticker were all white and blank. The center label sticker was put on misaligned so the record drags and sounds unbelievably distorted and not at all like how it should sound. It been a disappointment to see something I’ve been so excited to receive, come in like this. Had I known they’d ignore the artwork I sent in I wouldn’t have placed my order with them. I’m still awaiting a reply. Still hoping there’s something we can do to make this right and hoping it not wishful thinking.
Consumer
I have sent over 10 emails over a span of 3 weeks to this company. I order a custom cd a month ago and still have no heard back, this place is a scam. If in the clouds happens to see this, as the only care about their reputation and not the status of their customers orders, my order is ITC29934, and I except to hear something back or I will be claiming this purchase fraudulent.
RH
I ordered a custom record on November 8th in hope it would come in time for my Christmas to gift to my older sister. It didn’t arrive until January 13th. Whenever it finally arrived the cover photo was a lot more pink than the original photo I gave them, same with the back cover and the labels inside. The overall record itself was good quality, but she hasn’t played it yet. When we tried to reach out to the company to see where my order was or why it was taking so long, they never answered my emails and they didn’t have a phone number to contact. They claimed that it would take four weeks to make and two weeks to deliver. I got mine over two months after I ordered it. I understand it is a lengthy process, but if I am ordering something way in advance and reaching out to your company, I at least expect a response.
