Reply from Roots Investment CommunityApr 1, 2025
Hi Augusto,Thank you for taking the time to leave us feedback, it is important to us. We tried to give you a call but didn’t get through. First off, we understand where you are coming from, and are so sorry to hear that you left with a negative experience. We always do our best to keep fees low and to make real estate investing as accessible, and liquid as possible to everybody within our ecosystem. We also pride ourselves on being 100% transparent up front so that there are no surprises or hidden fees throughout your investment journey. Unfortunately, as much as we aim to make this as frictionless as possible, real estate isn’t an asset or investment type where it’s easy to move cash in and out of. To be clear, the 6% you are referencing is not a penalty, and is only applicable if you withdraw your investment within the first 12 months. After a year, there are no fees whatsoever to take your money out. In general, real estate investments are excellent long term investment options, which also include favorable tax treatment for holding periods > 1 year - and are not generally as attractive for short term investment/savings strategies. As a very low-fee & investor friendly REIT compared to others in the market, we do incur high administrative and platform fees to support our entire community, which is where that money goes towards. Please don’t hesitate to call or email us if you have any questions or would like to discuss further. Again, we appreciate your candid feedback and hope you have a great day.
