Reply from IQRA NetworkApr 18, 2025
Jazak Allah Khair Br. Waseem for taking the time to share your experience with IQRA Network. We are truly sorry to hear that you were not fully satisfied with your experience, and we appreciate the opportunity to clarify a few important points.
First and foremost, it is completely unacceptable for any member of our team to express frustration toward a student. We hold ourselves to the highest standards of professionalism and Islamic etiquette. If you are willing to share the name of the person you interacted with, we would like to conduct a full investigation and take any necessary disciplinary action to ensure this does not happen again, insha'Allah.
Regarding our cancellation policies, we have structured them carefully to respect the time of both our students and teachers:
Students are required to cancel a lesson at least 4 hours in advance to receive credit for that class.
Teachers, on the other hand, must provide at least 24 hours’ notice if they need to cancel. If a teacher misses a lesson without prior notice, the student is automatically entitled to a refund with no questions asked. Teachers who repeat such behavior are penalized, placed under probation, and may face further disciplinary actions.
In relation to your concern about overcharging, Alhamdulilah, our system is designed to ensure transparent billing. All invoices are shared with our students for full visibility. If you would like, we are happy to conduct a full audit of your account to reassure you that all billing was accurate. Please understand that depending on the plan you selected, the refund policies differ:
On a Simple Plan (our least flexible plan), refunds are not offered for missed lessons.
On our Elite Plan (our most flexible plan), students are entitled to up to three refunds for canceled lessons.
You can find full details about our plans here: https://iqranetwork.com/pricing/
We completely understand that this structure may be disappointing to some students if they miss a session, but as with any educational institution, when a time slot is reserved, that time is dedicated and allocated to the student.
As for communication, Alhamdulilah, we pride ourselves on timely responses. If you feel your communication was missed, we sincerely apologize. Please reach out again, addressing your message to the attention of Murad, and we will make sure to assist you promptly, insha'Allah.
Lastly, regarding advance payments, at IQRA Network, you pay for a block of four weeks at a time. We reserve and block your teacher’s schedule in advance, ensuring consistent availability. Depending on your specific plan, cancellations may be eligible for rescheduling credits or refunds.
Summary of Support Steps:
1. Share the name of the staff member involved (optional) for an investigation.
2. Request an account audit for billing clarification.
3. Review your plan’s refund policies here https://iqranetwork.com/pricing/.
4. Contact us directly ATTN: Murad for immediate assistance.
May Allah (SWT) guide us all to what is best and grant you success in your learning journey. We truly value every student and are committed to continual improvement, insha'Allah.
Jazak Allah Khair again for your feedback.
