Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 322 reviews with 1 star · Clear filters
Marline
I’ve been waiting on a refund for over a month.
Reply from iRESTOREFeb 5, 2026
Hi Marline, We sincerely apologize for the delay and understand how frustrating it is to wait this long for a refund. Please know that your refund is being handled as a priority, and our team is actively working to complete the process as quickly as possible. We appreciate your patience and thank you for giving us the opportunity to resolve this.
SH
The fulfillment process with IRestore needs improvement. It took two weeks to get the original order. It was not complete. It took a full day of waiting to see if they would send the missing product. It took another two weeks to receive the missing product. For the prices paid for the product, using the slowest shipping methods are unacceptable.
Reply from iRESTOREJan 28, 2026
Hi Sharon, We’re very sorry for the delays and the inconvenience this caused. This is not the level of service we aim to provide, especially given the investment you’ve made in our products. We completely understand how frustrating it is to wait, receive an incomplete order, and then experience further delays. Our team will be reaching out to you directly to make things right and ensure your concerns are properly addressed. Your feedback has also been shared internally so we can improve our fulfillment and shipping processes moving forward. Thank you for your patience, and we sincerely apologize for the inconvenience.
Linda
Awful, no response.
Reply from iRESTOREJan 28, 2026
HI Linda, We’re truly sorry for the frustration this has caused. We did respond right away; however, it appears there may be a technical issue delivering emails to your specific email provider. We understand how this can feel like no response on your end, and we sincerely apologize for the inconvenience. Our team will reach out via alternative channels to ensure we connect with you and resolve this as quickly as possible.
Shawn D.
When you advertise a delivery date, that should be the timeframe in which your product is delivered. If you were not prepared for the influx of orders then you are not in tune with your product or your consumers.
Reply from iRESTOREJan 28, 2026
Hi Shawn, We sincerely apologize for the inconvenience, and we truly appreciate you sharing your feedback. Our team will be reaching out to you directly via email to address your concerns and work toward a resolution as quickly as possible. Thank you for your patience and understanding. We’re committed to making this right.
Suzanne G.
Terrible CUSTOMER SERVICE AND RETURN POLICY IS A JOKE! THEY ARE 90% AI RESPONSES AND DON'T RETURN PHONE CALLS. HAD TO PAY 78.00 TO RETURN THIS GARBAGE AND REFUND WAS NOT PROCESSED WHEN I PROVIDED THE TRACKING NUMBER. THEY RECIEVED IT LAST WEEK AND KEEP SAYING IT'S BEING ESCALATED AND REFUND WILL BE PROCESSED. DON'T WASTE YOUR MONEY HERE AND RETURN POLICY IS TERRIBLE.
Reply from iRESTOREJan 28, 2026
Hi Suzanne, We’re truly sorry to hear about your experience and understand how frustrating this situation has been. We can confirm that your returned package has now been received, and as discussed, your refund will be processed shortly in line with what was promised. We also spoke with you last week to acknowledge your concerns and ensure they were properly addressed. Our intention has always been to make this right, and we appreciate your patience while the final steps are completed.
Lisa
I paid for my product & never received it.
Reply from iRESTOREJan 27, 2026
Hi Lisa, We sincerely apologize for the delay and truly appreciate your patience. Please rest assured that your order is being prioritized, and you will receive email updates shortly regarding its progress. Thanks for your patience and understanding.
RC
Ordered the product a week ago and it is still not here yet. I could’ve ordered similar competitor product from Amazon and would’ve received it within 2 days. For a premium product, shipping time is very slow.
Reply from iRESTOREJan 24, 2026
Hi Roni, We sincerely apologize for the delay in resolving your shipping concern. Rest assured, your order has been fully taken care of and is already in transit. Thanks for your patience and understanding.
Amilee
iT HAS NEVER ARRIVED
Reply from iRESTOREJan 23, 2026
Hi Amilee, We sincerely apologize for the inconvenience. We’ve contacted you regarding your order, and upon review, it is already in transit and expected to arrive within 3 days. Please check your email for additional details. Thank you for your patience and understanding. Thanks for your patience and understanding.
