Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 80 reviews with 4 stars · Clear filters
Rafiki
Les réparateurs ont su me proposer une réparation pas facile de ma liseuse et m’ont changé gracieusement la caméra de mon téléphone suite à une chute. Je recommande leurs services
Reply from iRESTOREOct 17, 2026
Thank you for sharing your feedback. However, we would like to clarify that we do not offer repair services for mobile phones or e-readers. We appreciate your understanding and thank you for taking the time to leave a review.
Gilma Q.
It’s an awesome mask and I am consistent using it. I love the mask why giving 4 stars is because I have an issue with the charger that started to give me problems since month 3. It doesn’t last long like at the beginning. Now I have to charge every other day for a 10 minute session not like before it lasted weeks. I wanted to get the neck light therapy but now I am worried the mask will not last either. It hasn’t been a year yet.
Reply from iRESTORESep 25, 2026
Hi Gilma, Thanks so much for sharing your honest feedback! We’re really glad to hear you love the Illumina Face Mask and have been consistent with your sessions. We’re sorry to hear about the charger, especially since you started noticing the issue after only a few months. We completely understand why this would make you hesitant about trying another product. Since your mask is still within its first year, please contact our Customer service team with your order number so we can look into the charger issue and help resolve it. We’d really appreciate the opportunity to make this right.
René
Qualité du produit
Reply from iRESTOREAug 1, 2026
Hi Rene, Thanks for the feedback, and wishing you all the best!
customer
Haven't used it very long so I don't know but I like the product just bought it?
Reply from iRESTOREJul 28, 2026
Hi Greg, Thanks for purchasing the iRESTORE Pro device. Looking forward to hearing about positive results as you start using it for your hair growth journey.
Denise
I did most everything without personally talking to anyone.
Reply from iRESTOREJul 15, 2026
Hi Denise, Thanks for the positive review despite of you not talking to any customer service representative. In the meantime, please let us know if there's anything we can do for you. Thanks and wishing you all the best!
Maria V.
We have had the face mask for 2 weeks and so far the results for my husband have been better than myself however I believe it is because the nose area is a little uncomfortable for me, so I have to pull the mask away from my face but I am pleased with his results that my husband has had, his face look clearer and more smooth.
Reply from iRESTOREJul 13, 2026
Hi Maria, Thank you for sharing your experience in using the Illumina Face Mask! We're so glad to hear your husband is already seeing clearer, smoother-looking skin. We appreciate your feedback about the nose area as well, and we'll be sure to share it with our team. We hope you'll continue using the mask and start seeing great results too!
Shelley C.
Looking forward to seeing the results from the mask. I have only received it last week and used it three times, so the jury is still out on whether it will give me good results, but I am hopeful. I knocked one star off the review because for $400+ USD, I was hoping I wouldn't have shipping issues and assume this company had dealt with shipping internationally before. My package crossed the Canadian border with no problem and then got "stuck" for several days with a note repeated each day for several days that it was being held for shipping related fees. This is fine - living in Canada and ordering things from the US, I have encountered this before... but usually I get a message from the shipping company to pay the fees and instructions on how to do that. Nobody from DHL ever contacted me and my package would have likely sat in a warehouse in Toronto forever (or been sent back to iRestore) if I hadn't taken it upon myself to look into it and realize there were duties and taxes to pay. So I figured out how to pay them (no instructions or anything were given) and I had my package a couple of days later. But again - I had to do all the leg work to figure this out - shouldn't I have been contacted? Maybe this is a DHL problem and not iRestore's problem, but every other package from DHL I've ever received that had duty owed, I got a little card through my mailbox to go pay and pick up at the post office. This was really odd that they never contacted me and just expected me to figure it out for myself. For a $400+ USD order, I'd hope that this would've been worked out in advance or they would've known to contact the buyer to tell them they owe duty and taxes. Very odd. If I was not as efficient as I am and figured it out on my own, I would imagine this package would've just been returned to sender which would have been very disappointing.
Reply from iRESTOREJul 10, 2026
Hi Shelley, Thank you for sharing your detailed feedback. We sincerely apologize for the shipping experience and understand how frustrating it must have been to figure out the customs payment process on your own. While customs notifications are handled by DHL, we'll share your feedback with our logistics team to help improve the experience for future customers. We appreciate your patience and hope you see great results with your Illumina Face Mask as you continue your treatment journey.
Rebecca F.
The sculpt belt is great. However, the power bank that I purchased with it had no directions for how to charge it. It looks like the power cord that came with it should charge it, but instead you have to use a USB to USB cord. I had to purchase a separate cord to charge it.
Reply from iRESTOREJul 6, 2026
Hi Rebecca, Thank you for your feedback, and we're so glad to hear you're enjoying the Sculpt Belt! We're very sorry for the confusion regarding the power bank. We understand how frustrating it must have been to find that the charging instructions weren't clear, especially when it led to you having to purchase a separate USB-to-USB cable. Your feedback is incredibly valuable, and we'll be sharing it with our team so we can improve the instructions and packaging to help prevent this from happening for future customers. We truly appreciate you bringing this to our attention, and thank you for choosing iRESTORE!
