Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 322 reviews with 1 star · Clear filters
RM
Considering that the hat cost $2500, it doesn’t fill me with confidence that there is spelling mistakes in the info booklet.
Reply from iRESTOREJan 20, 2026
Hi Rm, We apologize for any misspelled words you may have noticed in the information booklet. Rest assured, we will review this and make the necessary corrections.
GREEN L.
Do not order overseas (2026 January). Starting our red light journey for the new year, we ordered products worth $2k from their official website for the first time, thinking this would be a "safer" way to do things, and this happened: 1. Products were late for the New Year celebration, so we cancelled. The actual shipping was confirmed with DHL to be way over 5 days since ordering, so according to their Policy, we should be able to cancel. After much going back and forth, and more waiting, they just said no, as they interpreted their Policy the way they wanted to. They simply said the order was "fulfilled" before the 5 days, whatever that meant. Next: 2. Got slammed by a custom fee and date change fee of well over $200. They said there was nothing they could do as its out of their hands, which was fair enough. We wished this was mentioned in the "free shipping". The products were "stuck" in custom so we just paid. 3. Got the products finally. After what had happened, we then asked what would be the exact steps of "guranteed return" for international orders? Get this. We would pay $20% fee, plus shipping and custom after inspection. Forget about it. Too bad we also bought extra warranty beyond the two years. No hope for that either. Fingercrossed these things work. But our next purchases would definitely not be from them. PS. The communication person or robot was nice: but it was just the messenger who reported what "the team" said.
Reply from iRESTOREJan 20, 2026
Hi, Thank you for taking the time to share your experience. We truly understand how frustrating this situation has been, especially given the timing of your order and the expectations around international shipping. We’d like to clarify a few points regarding our international shipping and return policies for transparency: • Order fulfillment & cancellation Once an order has been processed and handed over to the carrier, it is considered fulfilled under our policy, even if it has not yet been delivered. At that stage, we are unable to cancel or recall the shipment, as it is already in transit with the courier. • International shipping & customs fees . While we offer free shipping, international orders may still be subject to customs duties, taxes, or clearance fees imposed by the destination country. Unfortunately, these fees are determined by local customs authorities and are outside of our control. We understand this can be unexpected, and we appreciate your feedback regarding clearer upfront communication. • International returns Our guaranteed return policy does apply to international orders; however, due to cross-border logistics, return shipping costs, customs fees, and a restocking fee are the responsibility of the customer. These steps are required once the item is inspected and cleared upon return. • Extended warranty . Extended warranties remain valid for coverage during the warranty period; however, they do not waive international return or customs-related costs. We truly regret that your experience did not meet expectations and appreciate your acknowledgment of our support team’s efforts. Your feedback is valuable and has been shared internally as we continue to review how we communicate international policies more clearly. We sincerely hope the device delivers the results you’re looking for, and we remain here should you need assistance during your journey.
RMS
Product did not work required 12 months before product could be returned. After 12 months did not want to provide refund, several other offers took a month of persistence to get a refund after 18% restocking fee. Miserable experience
Reply from iRESTOREJan 19, 2026
Hi Robert, We’re sorry to hear that the device did not meet your expectations and for the delay in processing your return. We’ll be reaching out to you via email shortly to ensure this is resolved and to make things right. In the meantime, please let us know if you have further concerns. Thanks!
Doris W.
Shipping is not that good
Reply from iRESTOREJan 12, 2026
Hi Doris, We sincerely apologize for the delay during the Holiday and truly appreciate your patience and understanding.
Pearl B.
My daughter purchased this as a gift for Christmas. I actually didn’t receive it until January 8. She’s called me all day asking me to open it. I tried it out after finally reading the instructions. I prepared to charge it up. It was very disappointing that the red light came on, but it went off 5 to 10 seconds after I plugged it up. It’s almost like it had a shortage. I left it plugged all night however the red light continues to come on and off even after being plugged for the 3 hours . I’m not sure how to feel about it thus far. I haven’t had a chance to use it. I have Been calling Customer Service all day and the message states , out of the office And it’s at 8:00 AM. I read the instructions tried the mask on after I thought it had charged, but nothing happened. No lights came on and there was no way for me to tell if and what it was doing. Pressing the side button, it would be helpful if you knew if you were on level one level two or level three because each level does something different however it’s hard to determine which level you’re actually on. Please call so that we can get this returned and hopefully get one that works
Reply from iRESTOREJan 12, 2026
Hi Pearl, We apologize for the inconvenience you experienced while using the Illumina Face Mask. Please reach out to our customer service team so we can assist you further, as we’re currently unable to locate your order using your name. Once we receive your email or call, we will prioritize your request and arrange a replacement Face Mask at no additional cost. We look forward to hearing from you soon.
Shaun K.
Got sent the wrong product and I’ve tried to do a return for 3 days and no one will answer
Reply from iRESTOREJan 12, 2026
Hi Shaun, We sincerely apologize for the inconvenience caused by receiving the incorrect device. Please rest assured that this matter has already been escalated and is being handled with the highest priority. Our customer service team will reach out to you shortly to resolve this and make things right.
customer
Was informed that shipping is included at purchase. After waiting a few months for this delivery we were contacted by the Irestore team to contact the courier and pay the duties. This was $413.67 of extra fees, the alternative was to not pay have it returned and they will deduct all shipping costs before giving whaat small amount remains as a refund. To anyone deciding to purchase, this amount will vary i would imagine based on location so include that in the cacluclation for the value fo the product. For those not having the money good luck as you would have lost a good portion of the maount with no product.
Reply from iRESTOREJan 2, 2026
Hi, Thank you for bringing your concerns to our attention. We apologize for the inconvenience. We understand that you were informed that shipping was included in your purchase, and we appreciate your patience during the delivery process. However, we would like to clarify that while shipping costs are included with the purchase, any customs duties or import taxes imposed by your country are not covered by us. These charges may vary depending on the location and are the buyer's responsibility. Unfortunately, we cannot control these fees, as they are set by the local customs authorities. Please refer to our shipping policy.
c G.
Misleading information on website about delivery times. Product site states "In stock, Ships in 2-3 days". Does not say truthfully that processing before shipping will make receiving product longer. My Date if order 12/1/2025, my date of receiving product, 12/29/2025. Also, while tracking product, delivery date was pushed to later than expected.
Reply from iRESTOREJan 1, 2026
Hi Jon, I apologize for the delay in resolving your shipping concern. Rest assured, your order has been fully taken care of and has been delivered. Please refer to the tracking details. Thanks for your patience and understanding.
