Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 80 reviews with 4 stars · Clear filters
Terry H.
No problems so far. I will let you know down the road in a few months how everything is working out. I have positive vibes about it.
Reply from iRESTOREJul 1, 2026
Hi Terry, Thanks for the positive review and wishing you all the best!
patty B.
very happy with my product, well packaged and good delivery
Reply from iRESTOREJun 2, 2026
Hi Patty, Thanks for the feedback and wishing you all the best!
Loulou
LED lights on elite model seems a bit hot. The charging time for the battery pack is unbelievably long, & very disappointed the company does not offer a faster charging battery pack
Reply from iRESTOREJun 2, 2026
Hi Loulou, Thank you for taking the time to share your feedback. We understand your concerns regarding the warmth of the LEDs and the charging time of the battery pack. A slight warming sensation during treatment is normal, as the lasers and LEDs generate heat while operating. However, the device is designed to operate within safe temperature ranges and should never become uncomfortably hot. Regarding the battery pack, we understand that charging time can be inconvenient, especially for users who prefer greater flexibility. We appreciate your suggestion for a faster-charging battery option and will be sure to share this feedback with our product team for consideration in future product enhancements. Thank you again for your honest feedback. Customer insights like yours help us continue improving both our products and the overall user experience.
Armando
Thankful that I caught this mask on sale! I wonder if iRestore would consider throwing in the 3 year warranty in along with the sale?🤔
Reply from iRESTOREMay 26, 2026
Hi Armando, Thank you so much for your purchase! We’re glad you were able to take advantage of the sale and hope you love your new mask. Regarding the 3-year warranty, please reach out to our Customer Service team and they’ll be happy to review available options for you. We appreciate your support and look forward to assisting you further!
Amphavanh
Customer service responded to my question about the purchase I had not received quickly and took care of the issue right away, I received my purchase in a few days after that, thank you for your great service.
Reply from iRESTOREMay 26, 2026
Hi Amphavanh, Thanks for the positive feedback, and wishing you all the best!
Gael M.
So far so good. I accidentally broke the end of the face mask and have contacted support. They reached out, but haven’t replaced the cord, or let me know how I can buy a new one. So , time will tell..,,
Reply from iRESTOREMay 21, 2026
Hi Gael, We sincerely apologize for the inconvenience. Our customer service team will reach out to you immediately to follow up, confirm the correct replacement part, and provide options on how to get a new cord as quickly as possible. We’ll also make sure your case is properly tracked so it doesn’t get missed again. We appreciate your patience and the update, and we’ll do our best to get this resolved promptly.
Beth J.
Quality product well packaged, and received right away. They do appear to make registering it for the warranty, intentionally difficult but eventually I managed.
Reply from iRESTOREMay 18, 2026
Hi Beth, We appreciate the honest feedback. We'll make sure to update the registration process to be more user-friendly. In the meantime, please let us know if there's anything else that we can do for you. We wish you all the best!
Pete
Ordered the Elite 510, supposed to be the better version. Received my device within a week. Impressed, until I went to try it on. My head is pretty small, the helmet did not fit. Ahh, mistake on my part , didn’t think it through before placing my order. Reached out to customer service, they were very helpful. Stated they will sent me a larger pad for no charge. A little confused. Why would it be an extra charge if the helmet does not fit. After all, the device was already pricey. No problems, still excited to try the helmet. Had to reach out to customer support a couple more times, and yes they were helpful. They gave me some suggestions on a different way to try to make the helmet fit better. Too much work, chose to wait for the pads, finally received them a few days ago. Started using it a couple of days ago. The truth be told, not certain how I feel about the device. It’s well made, it’s exactly as described by the website. However, I feel that it is quite heavy even for 10 min. Don’t think I would able to use one that take 25min. The helmet still does not fit well on my head but not much I can do at this point. The 10 min wear time is great for me, just enough time to look through my emails and such. As far as the heat from the laser, it was comfortable, does not feel like my scalp was overheating. The helmet is not uncomfortable to wear but also not comfortable to wear. I am neutral on that. It’s too soon to tell if the device will deliver the promise of growing hair. I am keeping my fingers cross, hoping to see some results in the near future.
Reply from iRESTOREMay 6, 2026
Hi Pete, Thank you for sharing your detailed experience. We truly appreciate your honest feedback. We’re glad to hear our team was able to assist you and that you found the device well-made and comfortable in terms of heat. While the device is designed to fit most users, we understand that head sizes and shapes can vary, and we’re sorry it hasn’t been as comfortable as expected even after trying the pads. Please know that your feedback is valuable and helps us continue improving both our products and support. If you’re open to it, we’d be happy to explore additional ways to improve the fit or comfort for you. We’re keeping our fingers crossed with you and hope you begin to see positive results soon.
