Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 322 reviews with 1 star · Clear filters
David
Bought twice, both times the helmet stopped working. I have been using for years and see no discernable effect.
Reply from iRESTORENov 17, 2025
Hi David, We are truly sorry to hear that your device has stopped working. We have already requested your details so we can thoroughly investigate what happened and work towards the best possible resolution for you. Your satisfaction is very important to us, and we appreciate your patience as we address this issue.
Francesca G.
I’ve only been using it for a week so how can I review it with no results
Reply from iRESTORENov 17, 2025
Hi Francesca, We apologize for requesting a review this early. Looking forward to hearing positive results in the coming weeks. In the meantime, let us know if you need anything else. Thanks, and wishing you all the best!
Marcia
Did not receive my package yet
Reply from iRESTORENov 13, 2025
Hi Marcia, Apologies for the delay. Upon checking, your order should be on its way. Please refer to the UPS tracking details. Kindly please reach out to our customer service team if you need further assistance. Thanks!
Mitch the B.
I purchased the iRestore Professional Hair Growth System with high hopes in January, but after 8–9 months of use, there was no meaningful hair growth. The first 3–4 months felt like a very slight improvement, but after that, nothing changed. When I contacted support, which are polite people btw except their director Paolo, they said I had to pay a service fee for a refund, a rule I never saw when I bought the product. They then offered a partial cashback or to “try a bit more,” but by the time I decided, I had lost my chance to return. Essentially, you will lose your money for gambling your chances. This device is just LED and laser lights, easily can be replicated. You could buy similar products from Amazon for 10% of the price—or even cheaper from Temu—and try 3–4 alternatives for a fraction of the cost. In the end, their only solution was either to keep a useless product or accept a partial refund. Think carefully before buying—this product does not deliver. Order #E10263457
Reply from iRESTORENov 12, 2025
Hi Mustafa, We understand how disappointing it can be not to see the results you hoped for after dedicated use. Please note that we are committed to following our established return policy, which is designed to be fair and transparent to all customers. While many users do report positive results with consistent use over several months, individual outcomes can vary due to factors beyond our control. If you have any further questions or need additional support, please don’t hesitate to reach out. We truly value your feedback and the opportunity to assist you.
DAVID L.
You failed to ship what I had ordered and paid for. I have emailed you twice and called and spoke with your customer service WRT said problem. I was advised the remainder of my order would be shipped and confirmed by email. To date, no communication of any kind has been forthcoming. Aero Larson Order No. #E10307019
Reply from iRESTORENov 5, 2025
Hi David, We sincerely apologize for the inconvenience. Rest assured that the replacement for the power adapter has been processed and prioritized. You should receive an email confirmation in 24-48 hours. Thanks for your patience and understanding.
DM
Ordered and refused delivery after reading all the bad reviews. Most positive reviews are not legit. Be aware they charge you hundreds of dollars to return it which is not fair!!! Do your research.
Reply from iRESTORENov 3, 2025
Hi Debbie, We apologize for your experience and understand your concerns. Please note that we have a cancellation and return policy in place to ensure fair and consistent handling of all orders. If you need assistance with your return or have any questions about the policy, please feel free to contact our customer service team.
Ash
I bought this device and my credit card was charged and I received only the battery not the product! It’s very frustrating and I am not happy with this company! It’s a scam!!
Reply from iRESTOREOct 31, 2025
Hi Ash, We sincerely apologize for the frustration and inconvenience caused by receiving only the battery without the iRESTORE Pro. Please rest assured that your issue is being prioritized, and our team is working to resolve it as quickly as possible. We appreciate your patience and will do everything we can to ensure this is corrected promptly.
Reina P.
Absolute bull shit predatory company. Their masks did not fit my face, the other products don't cover target areas. The products are trash. I tried to return the bundle I purchased ON THE DAY I RECEIVED IT and they said they would only take one item back due to people taking advantage of their money back guarantee. This was more than offensive. I spent $1300 on a bundle. DO NOT BUY FROM THIS COMPANY. What they do take back they charge an 18% restocking fee-which I would say is not a money back guarantee at all. LESSON LEARNED all of these gadgets are bullshit, all of these companies are bullshit. consumerism got me again.
Reply from iRESTOREOct 29, 2025
Hi Reina, We regret that you feel this way and apologize for any inconvenience caused. Please understand that our return policies are in place to maintain fairness and efficiency for all customers. While we strive to accommodate returns, these policies, including restocking fees and limitations on bundle returns, help prevent abuse of our money-back guarantee and ensure we can continue offering quality products and service. We appreciate your feedback and are always looking to improve our customer experience
