Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About iRESTORE
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
I wasnt aware there would be almost a 300$ bill to pay at border customs. I could not afford to pay it after my 3000$ elite helmet purchase so I had to decline the customs and ask they return my helmet back to irestore. Irestore then charged $308 cdn for s&h.
I am disabled and do not make much income. I have no helmet and this stressful situation cost me a lot of money and stress.
So this entire experience was very negative and stressful.
I am very upset with your company.
Reply from iRESTOREAug 12, 2024
Hi Jess,
I’m really sorry to hear about your experience and the stress it caused you. We understand how frustrating this situation must have been, especially given your circumstances. Unfortunately, as part of our return policy, “Freedom Laser Therapy reserves the right to deduct return shipping fees and/or any customs and duty charges – as well as the return to sender cost from any refund due upon refusal of delivery.” the shipping and handling fee cannot be waived. We truly regret any inconvenience this has caused and appreciate your understanding.
YO
Yolande
After several weeks
After several weeks, I have not yet received my purchase
Could you please track my order?
Thank you
Order #10238247
July 26/24
Reply from iRESTOREAug 10, 2024
Hi Yolande,
I regret to hear that you didn't receive the package. The main reason was that the package was returned to us because it had been held at the DHL warehouse since July 28, 2024, due to unpaid customs taxes and fees. Our customer service team has already reached out to you so we can further assist you and give you options to receive the package.
Let us know if you have further questions or concerns. Thanks!
KM
Karen-Marie K.
WHY AM I PAYING DOUBLE TAXES?
Explain to me all the taxes that I had to pay!!
Reply from iRESTOREAug 10, 2024
Hi Karen,
Thank you for reaching out with your concern. I’d like to clarify the situation regarding your recent tax charges.
Upon reviewing your email via the customer support channel, I can confirm that you were charged a combined sales tax rate of 8.25%. Here's the breakdown:
CA State Tax (6%): $113.28
CA County Tax (0.25%): $4.72
Marin County District Tax SP (2.25%): $18.88
Orange County Local Tax SL (1%): $18.88
If you add up these percentages, you'll see that the total tax rate is still 8.25%, which is correct.
The confusion seems to stem from a labeling error on the invoice. The invoice incorrectly listed “Orange County Local Tax SL (1%)” instead of “Marin County District Tax SP (1%).” While the description was incorrect, the actual tax rate applied was accurate. This means you were not charged twice; the total tax amount remains the same, and no additional charges were applied.
Rest assured that this error in the description has been reported to our back-office team for correction. The tax percentage is correct, and the total amount charged is accurate.
If you have any further questions or concerns, feel free to reach out. We’re here to help!
JE
Jessica
Customer service not helpful
I got the helmet but my $90 battery pack was not included. I called, sent in photos and never heard anything back. Would expect better after such a large investment.
Reply from iRESTOREAug 1, 2024
I'm really sorry to hear about the missing battery pack and the lack of follow-up. That's definitely not the experience we want you to have, especially after your big purchase of the Elite device.
We're working on this right now to make it right. Our team is reviewing your case, and we'll make sure the battery pack is sent to you as soon as possible. Thank you for your patience and understanding.
BW
Ben W.
STOP TEXTING AND EMAILING ME.
STOP TEXTING AND EMAILING ME.
Im sick of it. I've asked your support for weeks!!! still so many texts daily and emails its disgusting. I do NOT want your service any more it's too intrusive!!
Reply from iRESTOREJul 8, 2024
We sincerely apologize for the inconvenience and frustration you have experienced due to the excessive texts and emails. We understand how upsetting this must be, especially after you have repeatedly reached out to our support team for weeks without seeing any resolution.
Please know that we are taking this matter very seriously. We are currently investigating the issue and have made it a top priority to resolve it as quickly as possible. Your feedback is invaluable, and we are committed to making things right for you.
SH
S H.
Doesnt Give Refunds!
Ordered the product on 20 March, then received a $300 tax bill from the delivery company so sent the item back for a refund. 2 months later, I've emailed them several times about my refund and I still havent received anything. Terrible customer service, and they dont deliver on what they promise.
Reply from iRESTOREMay 21, 2024
We sincerely apologize for the inconvenience you have experienced with your order and the delay in processing your refund.
We have processed your refund, and you should receive it within the next 5 business days. For further assistance, please reach out directly to our customer service team at [email protected]. We are committed to addressing your concerns and making things right.
Thank you for your patience and understanding.
DR
DrB
Slow to refund your money
Took them over five days and numerous emails and still waiting to refund my £1300 for a purchase I cancelled 10 minutes after making in. The refund clearly was not processed in time. I called and was told it would be made the next day but it was not. It was only after raising a dispute with AMEX and posting this review that the money was returned. I run a business and have various credit card accounts facilities and know that it never takes so long to refund clients money.
Reply from iRESTOREMar 18, 2024
We sincerely apologize for any inconvenience caused by the delay in processing your refund. Upon reviewing our records, we found that your cancellation request was submitted over the weekend, resulting in it being processed the following Monday. However, we acknowledge that the delay in refund processing beyond that point is unacceptable.
We want to assure you that your refund was indeed processed last week, specifically on 3/15. Nevertheless, we understand your frustration with the extended timeframe and the need for numerous emails. We are committed to providing better service and will investigate what caused the delay in communication and resolution.
Please accept our apologies for the inconvenience, and rest assured that we will take steps to prevent such delays from occurring in the future. If you have any further concerns or require additional assistance, please don't hesitate to contact us directly. Your satisfaction is important to us, and we appreciate your patience and understanding in this matter.
W
W.
Shady company and worst customer service
This feels like a shady company to me and the customer service is the worst I have ever encountered in my entire life!
I have purchased the professional device in august 2023. Half January 2024 I was browsing the website and realised that I have been sent the essential, which is of way lesser value. I contacted iRestore and have been communicating with them ever since. I have to keep reminding them to respond to my e-mails. For the heck of it, I have waited for instance 2 weeks to see if they would respond to me without me reminding them. No response until I send my reminder. We’re almost 2 months further and just now they have refunded me for the device I purchased and let me keep the wrong item they send me, because shipping a new device would nullify the remaining funds on my order! They aren’t refunding the shipping costs of $129,95 and they aren’t reimbursing me for the import fees ($351,-). So I am expected to pay $480,95 for a device I did not purchase and did not want in the first place. I am really furious! Worst of all, this whole situation has cost me so much stress, that my hair is shedding like crazy, which is the opposite of what iRestore should be doing.
I know for a fact that I am not the only one this has happened to, because they admitted that this happened to more customers in the period of my purchase. However I would not be surprised if this was malicious intent.
Please be aware of this company and if you have purchased a device from them, please check if you e been send the right device.
Response to iRestore’s response to my review: No, iRestore did NOT promptly refund me. It did that after 2 months of communication and me having to keep reminding you to respond to my e-mails. All I wanted was to be send the device I purchased, but iRestore is not willing to do that. So, no, I am not satisfied with the refund, because I am left with a device that I did not want and still had to pay 325 euro’s of import fees for, which iRestore refuses to reimburse me for.
Furthermore it is really interesting to see that iRestore is able to respond to a public review in a matter of minutes, but is not able to respond to a private e-mail, without being reminded to do so, even when I waited 2 weeks…
Reply from iRESTOREMar 5, 2024
We deeply regret the inconvenience and frustration you've encountered. We're conducting an internal review to fully understand the situation and implement necessary improvements.
With your specific case, we took immediate action to rectify the error in sending you the incorrect device. As a gesture of goodwill and to ensure your satisfaction, we promptly refunded the fee for the device you purchased and arranged for you to keep the incorrect item you received. We recognized the significance of addressing your concerns and were committed to making things right for you.
We highly value your feedback, and resolving this issue to your satisfaction is our top priority. Please rest assured, we remain dedicated to delivering exceptional customer service and ensuring a positive experience for all our customers.
