Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 76 reviews with 3 stars · Clear filters
Frances D D.
I like the Chat feature on for the website, so that I can ask my questions and get real-time answers. I've used the helmet twice now and it seems very user friendly. I haven't tried the shampoo, conditioner, serum, or vitamins yet but plan to soon. I'm hopeful that this product will work.
Reply from iRESTOREDec 12, 2025
Hi Frances, Thanks for sharing your positive experience. Wishing you all the best in your hair growth journey!
Silvio T.
The product seems nice but it will be 4-6 months before I can comment on it's effectiveness. It arrived quickly but I think I paid tax on it twice. I ordered it in Canada and it was delivered by DHL. I paid $68.12 in Ontario / Canada taxes and $49.99 shipping during the original purchase and DHL charged me an additional $117 for delivery/taxes/customs. They did not send me a bill itemizing everything. I think I need to include DHL in the Purolator group of rip off artists.
Reply from iRESTOREDec 12, 2025
Hi Silvio, Thanks for the feedback. Regarding the taxes, while it may appear that you were charged tax twice, the GST/HST collected on the original order and the amounts collected by DHL at delivery actually serve different purposes and are governed by separate Canadian tax and import regulations. The seller charges the tax collected at checkout as part of the sales transaction. In contrast, the import GST/HST and any duty or brokerage collected by DHL are assessed by Canadian customs authorities on goods entering the country.
Carl K.
Still not sure it’s working right. The community says lights should flash like the professional. It does not
Reply from iRESTOREOct 29, 2025
Hi Carl, The iRESTORE Elite device is part of the newer batches of our hair laser devices, which include advanced medical-grade lasers and LEDs. Regarding the flashing light observation, the iRESTORE Elite and similar new devices use technology where the light emission pulses subtly for effectiveness, but the flashing is intentionally less visible compared to the Pro device.
Melynda
Warranty activation should not be required when the device is purchased on the iRestore website. But if it is it should be a matter of a couple of clicks. I should not have to fill in all of the information you already have. Ridiculous. Besides that, there is a problem with the web page that does not complete the warranty activation process. I have experienced this multiple times as I have purchased multiple iRestore items recently.
Reply from iRESTOREOct 1, 2025
Hi Melynda, We apologize for the inconvenience and frustration you’ve experienced with the warranty activation process. The activation is necessary to ensure the authenticity of your device. We appreciate your feedback about the process and the webpage issues, and we will definitely consider making improvements to make it quicker and easier in the future. Thank you for your continued support and for bringing this to our attention.
Cynthia H.
Left message regarding how to use at telephone number listed on website. No one ever called back. Not good service. Finally figured out how to work, instruction manual did not indicate that the on off button would flash when working.
Reply from iRESTORESep 30, 2025
Hi Cynthia, Thank you for your feedback, and I’m sorry for the frustration you experienced. We did return your call promptly, but it seems it was routed to voicemail and we were unable to connect with you directly. We’ll take note of the on/off button flashing into consideration to improve the instruction manual. If you have any other questions or need further assistance, please don’t hesitate to reach out!
Spaghetti
The website was easy to navigate, but when I had a question and chatted with someone, it took two hours to receive a response (by then, it was over email) to my question regarding the battery packs for the helmet. That led me to purchase without buying the battery pack, so that was really the only drawback.
Reply from iRESTORESep 17, 2025
Hi, We appreciate the feedback and apologize for the delay in responding. Rest assured that we'll look into it to ensure a timely response. Thanks for your patience and understanding. Wishing you all the best!
Holly
Very difficult to find contraindications on iRESTORE website. Before you order, be sure to call Customer Service and ask about Contraindications or where to find User Manual on website. Contraindications are in User Manual. Customer Service very helpful. Wish I could have used the helmet.
Reply from iRESTOREAug 12, 2025
Hi Holly, We appreciate the feedback. For more details about the contraindications, we recommend speaking directly with our customer service team. Should you consider trying our device in the future, please don't hesitate to reach out via email or over the phone. Wishing you all the best!
Craig R.
Tried for 2 months and decided to send it back as it was too inconvenient to have to use it twice a week. Also impossible to take it when travelling as too large. Returns process was not straightforward and made worse by the fact that their email doesn’t work so the only way to communicate is via their website form. They try to charge you an enormous rate for shipping so you are best to post it back yourself. Overall I can’t comment on the laser itself but as a company they are very frustrating to deal with. Update: trying to blame me for using the wrong email address is pretty lame given I sent an email yesterday to info at irestorelaser.com and it bounced! Also email replies to their emails also bounce.
Reply from iRESTOREJul 14, 2025
Hi Craig, Thanks for the feedback. We sincerely apologize for the inconvenience regarding the return process. Please note that, as per our return policy, if the device is returned within 12 months, the customer will pay for the return shipping, and we will give our customers their choice of courier. Also, as it turns out, the email address you are responding to is mail.irestorelaser.com instead of our official email address, which is [email protected]. Thanks for your patience and understanding, and we hope to make things right for you.
