Reply from Irresistible MeJan 29, 2026
Thank you for sharing your feedback, we’re really sorry to hear about your frustration and appreciate the chance to clarify.
Regarding the VIP membership, this is added only if, at checkout, the VIP pricing option is selected instead of choosing “Continue without membership.” The membership can be canceled at any time, and any unused or stored credit on the account will be fully refunded by our customer service team.
As for the return policy, each hair extensions set includes a sample weft packed separately, specifically so customers can check the color and texture before opening the main set. To remain eligible for a return, the sample weft must be kept in the same condition as received. Once the black seal attached to the main side of the tube is removed, the set can no longer be returned due to hygiene regulations we must comply with for hair products.
We understand how disappointing this can be, especially if the color wasn’t what you expected, and we truly apologize for the inconvenience. Our customer service team is always happy to review individual cases, please feel free to reach out to [email protected], and they’ll gladly assist you further.