Reply from Irresistible MeFeb 24, 2025
We’re truly sorry to hear about your experience and really appreciate you taking the time to share your feedback. We completely understand how frustrating this situation must have been, and we’re here to help clarify things for you.
Our top priority is ensuring that every customer receives a brand-new, hygienic, and safe product. For that reason, once the main set of extensions is opened, we’re unable to accept it for return. Hair products are considered hygienic items, and just like with other personal care products, we have strict standards to protect the health and safety of all our customers. We hope you can understand that this policy is in place to ensure everyone receives products that are untouched and completely fresh.
To help with selecting the right match, every set includes a sample weft compartment at the bottom of the tube, labeled “TRY ME.” This piece lets you check the color, length, texture, and base without compromising the hygiene seal of the main set.
As long as the main compartment remains sealed, you’re welcome to return it if the sample isn’t the right fit.
We truly value your feedback and are here to help with any further questions or concerns you may have. Please feel free to reach out directly—we’d be happy to assist you! 💖
