Reply from Irresistible MeJan 26, 2025
We sincerely apologize for the inconvenience you’ve faced with your return process and understand your frustration. We strive to ensure that our customers have the best experience, and we regret that this has not been the case for you.
Upon reviewing your situation, we can confirm that a chargeback has been processed and accepted, and the refund should be released to your account by your bank soon. We truly appreciate your patience in this matter, and we apologize for any confusion or delays.
Thank you for your feedback, and please don’t hesitate to reach out to our customer service team if you need any further assistance.
Update:
We truly apologize for the frustration and inconvenience you experienced during this process. Upon reviewing your case in detail, we want to provide some clarification regarding the timeline and actions taken.
Your return was received in our warehouse on November 27th. However, since a chargeback was filed with your bank on November 9th, the disputed amount was immediately deducted from our account and held by the bank while they reviewed the case. Unfortunately, once a chargeback is opened, we are unable to process a separate refund directly, as the matter is fully managed by the bank.
Given this situation, the only option available to us was to accept the chargeback, which ensured that the refund was handled through your bank. We understand how this may have added to your frustration, and we sincerely regret the confusion and delays you experienced throughout this process.
Thank you for your feedback, and we’re committed to using this experience to improve our processes moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Update 2:
We truly regret the frustration and stress you experienced throughout this process.
We understand how concerning it must have been to wait for a package that was not accounted for. After reviewing the situation further, we can confirm that your return was only received by us on November 27th. At the time of your communication with our customer care team, we had no record of it being in our warehouse. This is why we advised waiting for further updates and were unable to confirm its status earlier.
We genuinely apologize for the uncertainty and inconvenience this has caused, and we appreciate your patience as we work to improve our processes for handling such situations.
Thank you again for your feedback, and please don’t hesitate to reach out if you have any other concerns.
Best regards,
The Irresistible Me Team